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Channel Master JOINtenna - Product Return Policy and Warranty

Channel Master JOINtenna
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Works with Any TV Antenna
Plug any TV antenna into the DVR+ and start watching and recording your favorite HD programming with no monthly
fees.
Watch One Show, Record Another
Built-in dual tuners let you watch one show and record another; or record two shows simultaneously.
Full Guide Experience
Enjoy a familiar experience with menus and program guides very similar to the DVRs used by cable and satellite
operators.
Go Ahead, Record it All
Upgradable DVR recording capacity. Add on a portable hard drive to unleash expanded DVR storage.
Get More with an Internet Connection
Internet connectivity provides automatic software updates and access to both internet channels and streaming
services. Also supports a compatible Wi-Fi USB adapter.
Product Return Policy and Warranty
Warranty Period: 90-day warranty applies to all Channel Master Products (Some products have extended-term
warranty periods). Dealers & consumers: Dealers and consumers can return any In-Warranty Channel Master
product to the Warranty Department for repair or replacement. For In-Warranty service the consumer or dealer must
call Technical Service and request an RMA number in order to return the product. The returned product must have
the RMA number visible on the box and must include the bill of sale showing the unit is within the warranty period. If
the unit is found to be effective under our Warranty Policy Channel Master will repair or replace the item at no
charge. Products outside of the warranty period should not be returned to Channel Master with the exception of any
product requested by Technical Support to be assessed for quality assurance purposes.
WARRANTY GENERAL TERMS: 1.1 Subject to the provisions of this Warranty, CHANNEL MASTER warrants that
the equipment and software described in Paragraph 1.2 will conform to our specifications in all material respect and
that the equipment will be free from material defects in materials and workmanship during the Limited Warranty
period. 1.2 This Warranty applies to all original purchases by Customers of CHANNEL MASTER (“Equipment”). The
warranties set forth herein are not transferable. 1.3 The Effective period of this Warranty will start on the date of
purchase of the Equipment or the date of installation by a CHANNEL MASTER approved technician and will end, for
the Equipment, ninety (90) days later (for all component parts and system upgrades), unless otherwise expressed or
provided herein (in each case the “Warranty Period”).
RETURN OF EQUIPMENT UNDER WARRANTY: 2.1 If an item of Equipment malfunctions or fails in normal use
within the applicable Warranty Period: (a) the Customer shall notify CHANNEL MASTER within thirty (30) days of the
problem.
(b) CHANNEL MASTER will, at its option, either resolve the problem over the telephone or provide the customer with
a Return Authorization (“RMA”) Number and the address to which the customer may ship the defective item; (c) If the
problem can not be resolved over the telephone, the Customer shall attach a label showing the RMA number to each
returned item, and include a description of the problem. The Customer shall, at his or her own cost, properly pack the
item to be returned, mark the RMA# on the outside of the box, prepay the insurance and shipping charges, and ship
the item to the specified CHANNEL MASTER location. (d) Unauthorized return of any equipment, whether in or out of
warranty, will be subject to a handling charge, in addition to all repair and all transportation charges. (e) CHANNEL
MASTER will, at its sole option, repair or replace the returned item. If replaced, the replacement item may be new or
refurbished; if refurbished it will be equivalent in operation to new Equipment. If a returned item is replaced by
CHANNEL MASTER, the Customer agrees that the returned item will become the property of CHANNEL MASTER.
(f) CHANNEL MASTER will complete the exchange of CHANNEL MASTER manufactured equipment returned under
this Warranty within a reasonable time, subject to lead-times from the factory, and will make a good faith effort to
minimize any and all delays where possible; and (g) CHANNEL MASTER will, at its cost, ship the repaired item or
replacement to the Customer. If the Customer requests express shipping, the Customer will pay CHANNEL MASTER
an expediting fee. 2.2 Equipment that is repaired or replaced by CHANNEL MASTER under this Warranty will be

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