What does hardware error mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger is out of service. Disconnect and reconnect power. If the error persists, contact ChargePoint Customer Support to arrange to have the station replaced or repaired.
How to fix ChargePoint Battery Charger charging cable that doesn’t move freely?
Re-position the ChargePoint Battery Charger cable by following the steps to inspect and align the rope onto the pulley.
Why does ChargePoint Battery Charger show ventilation requested error?
The vehicle requires ventilated charging, which is not supported by the ChargePoint Battery Charger station. The driver will be unable to use the station to charge their type of vehicle. Contact the vehicle manufacturer.
What does relay stuck closed mean on ChargePoint Battery Charger?
When attempting to end a charging session, the ChargePoint Battery Charger relay stays closed. Contact ChargePoint Customer Support to arrange to have the station replaced or repaired.
What does breakaway fault mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger cable has been removed from the station or is damaged. Contact ChargePoint Customer Support to arrange to have the station replaced.
What does SNP error mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger can be used to charge for the specified number of remaining grace sessions. When all grace sessions have been used, the station is not operational. Arrange for the station to be activated on ChargePoint by completing the steps in Chapter 5.
What does pilot unreachable mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger is out of service. Disconnect and reconnect power. If the error persists, contact ChargePoint Customer Support to arrange to have the station replaced or repaired.
What does boot fault mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger is out of service. Disconnect and reconnect power. If the error persists, contact ChargePoint Customer Support to arrange to have the station replaced or repaired.
What does FLC error mean on ChargePoint Battery Charger?
The voltage of an AC input line has fallen below 80 volts AC relative to ground. Correct any faulty connections. Verify that the station is connected to a system with its neutral properly grounded and connected to one of the system types. If the error persists, contact ChargePoint Customer Support.
What to do if ChargePoint Battery Charger shows over current detection error?
The ChargePoint Battery Charger stopped delivering power because the vehicle attempted to draw more power than allowed during charging. This can indicate faulty wiring in the vehicle. You can try to end the session by inserting the station’s plug back into its holster, and then restart the session. If the error persists, contact ChargePoint Customer Support.
Essential safety precautions and guidelines for installation.
Specifies proper grounding methods for the charging station.
Details FCC and Industry Canada compliance statements.
Outlines product warranty terms and limitations of liability.
Lists the components included in each shipping box.
Provides a high-level overview of the installation steps.
Key checks and considerations before beginning installation.
Details the electrical, functional, and safety specifications of the CT4000.
Illustrates dual and shared power wiring configurations.
Specifies proper grounding methods for the charging station.
Lists necessary tools and site preparation for bollard installation.
Verifies all necessary components are present for bollard mount.
Instructions for preparing the pole and base plate assembly.
Step-by-step guide for mounting the pole and base plate.
How to attach the main body of the station to the mounted pole.
Steps for preparing and mounting the cable retractor.
Detailed procedure for connecting electrical wiring.
Verifies correct voltage levels after wiring connection.
Lists necessary tools and site preparation for wall mount installation.
Verifies all necessary components are present for wall mount.
Guides on drilling holes into the wall for mounting brackets.
Instructions for attaching mounting brackets to the wall.
Steps for preparing and mounting the cable retractor to the wall unit.
Procedure for installing conduit into the main body.
How to attach the main body to the wall brackets.
Detailed procedure for connecting electrical wiring.
Verifies correct voltage levels after wiring connection.
Lists tools and prerequisites for head/top cap installation.
Verifies correct components for the head and top cap.
Steps to prepare the head assembly, including SIM card insertion.
Guide on sliding the head assembly into the main body.
Procedure for connecting the head assembly's electrical connector.
Confirms the station functions correctly before final assembly.
Attaching clamps to secure the charging cable.
Final steps to secure the head assembly and install rubber plugs.
Lists required items like laptop and login credentials.
Steps to accurately map the station's physical location on ChargePoint.
Organizes stations into radio groups using activation labels.
Final checks to ensure the installation is complete and correct.
Interpreting station display messages and error codes.
Steps to fix problems with the charging cable retraction mechanism.
Guidelines for preparing the ground for a bollard mount.
Guidelines for installing a bollard mount on existing concrete.
Procedures for removing and replacing the EV charging sign.
Introduction to configuring ports to share a single circuit.
Steps for installing jumpers and connecting power sharing wiring.
Software configuration to enable power sharing functionality.
Details of warranty coverage, exclusions, and limitations.
Process for initiating a warranty claim or service request.
Legal and contact information related to the product warranty.
General| Connectors per station | 1 or 2 |
|---|---|
| Connector Type | SAE J1772 |
| Charging Levels | Level 2 |
| Product Type | Electric Vehicle (EV) Charging Station |
| Mounting | Wall, Pedestal |
| Input Voltage | 208-240V AC |
| Output Power per connector | Up to 7.2 kW (30A) |
| Output Current per connector | 30A |
| Network Connectivity | Ethernet, Wi-Fi, Cellular |
| Operating Temperature | -30°C to 50°C (-22°F to 122°F) |
| Enclosure Rating | NEMA 3R |
| Authentication | RFID Card |
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