What does hardware error mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger is out of service. Disconnect and reconnect power. If the error persists, contact ChargePoint Customer Support to arrange to have the station replaced or repaired.
How to fix ChargePoint Battery Charger charging cable that doesn’t move freely?
Re-position the ChargePoint Battery Charger cable by following the steps to inspect and align the rope onto the pulley.
Why does ChargePoint Battery Charger show ventilation requested error?
The vehicle requires ventilated charging, which is not supported by the ChargePoint Battery Charger station. The driver will be unable to use the station to charge their type of vehicle. Contact the vehicle manufacturer.
What does relay stuck closed mean on ChargePoint Battery Charger?
When attempting to end a charging session, the ChargePoint Battery Charger relay stays closed. Contact ChargePoint Customer Support to arrange to have the station replaced or repaired.
What does breakaway fault mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger cable has been removed from the station or is damaged. Contact ChargePoint Customer Support to arrange to have the station replaced.
What does SNP error mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger can be used to charge for the specified number of remaining grace sessions. When all grace sessions have been used, the station is not operational. Arrange for the station to be activated on ChargePoint by completing the steps in Chapter 5.
What does pilot unreachable mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger is out of service. Disconnect and reconnect power. If the error persists, contact ChargePoint Customer Support to arrange to have the station replaced or repaired.
What does boot fault mean on ChargePoint Battery Charger?
The ChargePoint Battery Charger is out of service. Disconnect and reconnect power. If the error persists, contact ChargePoint Customer Support to arrange to have the station replaced or repaired.
What does FLC error mean on ChargePoint Battery Charger?
The voltage of an AC input line has fallen below 80 volts AC relative to ground. Correct any faulty connections. Verify that the station is connected to a system with its neutral properly grounded and connected to one of the system types. If the error persists, contact ChargePoint Customer Support.
What to do if ChargePoint Battery Charger shows over current detection error?
The ChargePoint Battery Charger stopped delivering power because the vehicle attempted to draw more power than allowed during charging. This can indicate faulty wiring in the vehicle. You can try to end the session by inserting the station’s plug back into its holster, and then restart the session. If the error persists, contact ChargePoint Customer Support.
Illustrates the wiring for installing a CT4000 on a dual circuit, requiring two dedicated circuits and 40A breakers.
Details wiring for a dual port CT4000 on a shared single circuit using a power sharing kit and a two-pole 40A breaker.
Explains voltage requirements relative to ground and specifies systems to connect to or avoid for proper grounding.
Details how to position the pole/base plate assembly, adjust nuts for leveling, and tighten securely.
Guides on aligning the main body with the bumper, sliding it onto the pole, and re-tightening screws.
Details inserting the black cap, positioning the retractor, and securing it with screws.
Provides instructions for connecting wires to the terminal block, including warnings about GFCI and conductor types.
Guides on verifying line-to-line and line-to-ground voltages using a voltmeter after connecting wiring.
Details using the packing box as a template, marking, and drilling mounting holes in the wall.
Guides on placing front brackets, tilting the retractor, and securing it with screws.
Guides on exposing the pre-drilled hole, aligning the main body, and securing it with flange bolts.
Provides instructions for connecting wires to the terminal block, including warnings about GFCI and conductor types.
Guides on verifying line-to-line and line-to-ground voltages using a voltmeter after connecting wiring.
Guides on sliding the head assembly into the main body until stopped by the security tag.
Instructions for connecting the blue connector of the head assembly to the terminal block and closing the cover.
Steps to verify the station displays correctly, status icons are green, and to check station codes.
Instructs to use the ChargePoint card to authorize a charging session and ensure proper holster function.
Details removing the L-wrench, seating the head assembly, tightening security screws, and inserting plugs.
Checklist to confirm all installation tasks are completed, including hardware security, voltages, and network signals.
Detailed instructions on how to install the jumpers on the terminal block, ensuring they are fully seated.
Guides on connecting the wiring for power sharing, noting which ports are used and warnings.
Steps to access the Service Menu and enable power sharing configuration in the station's software.
General| Connector Type | J1772 |
|---|---|
| Input Voltage | 208-240 VAC |
| Amperage | 30A |
| Mounting | Wall or Pedestal |
| Connectors per station | 1 or 2 |
| Enclosure | NEMA 3R |
| Charging Levels | Level 2 |
| Enclosure Rating | NEMA 3R |
| Network Connectivity | Wi-Fi, Ethernet, Cellular |
| Operating Temperature | -22°F to 122°F (-30°C to 50°C) |
| Product Type | Electric Vehicle Charger |
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