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ChargePoint CT4000-HD - User Manual

ChargePoint CT4000-HD
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CT4000-HD (Head Assembly)
REPLACEMENT INSTRUCTIONS
Page 1
Ordering Information and Shipping Specifications
Single Output (non-gateway) CT4010-HD 25 lbs 27” x 20” x 11.75”
Single Output (gateway) CT4010-HD-GW 25 lbs 27” x 20” x 11.75”
Dual Output (non-gateway) CT4020-HD 31 lbs 27” x 20” x 11.75”
Dual Output (gateway) CT4020-HD-GW 31 lbs 27” x 20” x 11.75”
Parts Included
Keep the spare activation label. It contains
important information that you must
provide to allow the new head assembly to
be activated on ChargePoint (see page 11).
A duplicate label is attached to the head
assembly.
GATEWAY STATIONS ONLY:
The shipping box also includes an envelope
containing a SIM card. When replacing an existing
gateway head assembly, you will need to destroy
and discard its SIM card and use this new one in the
replacement head.
SIM card
Instructions
Head assembly*
Rubber plugs
(4 - two are spares)
A T25 L-wrench is attached to the side
of the head assembly with a security
tag
*Depending on your ordering option, the head assembly may have only one charging cable.
You Will Need
Needle Nose Pliers
#2 Phillips screwdriver
A ChargePoint card that has been activated on ChargePoint and set up for using
paid charging stations. Go to www.chargepoint.com to create a driver account and
order a ChargePoint card.

Questions and Answers

  • W
    william42Aug 6, 2025
    What to do if ChargePoint CT4000-HD Battery Charger shows 'Over Current Detection' error?
    • Y
      ysandersAug 7, 2025
      If your ChargePoint Battery Charger displays an 'Over Current Detection' error (101), it means the vehicle tried to draw more power than permitted during charging, and the station stopped providing power. This may indicate faulty wiring in the vehicle. Try ending the session by reinserting the station’s plug back into its holster, and then restart the session. If the problem continues, it's recommended to contact ChargePoint Customer Support for further assistance.
  • J
    joshua76Aug 13, 2025
    What to do if ChargePoint CT4000-HD Battery Charger displays 'Soft Ground Fault' error?
    • K
      Kyle PerkinsAug 13, 2025
      If your ChargePoint Battery Charger displays a 'Soft Ground Fault' error (103), it means the station detected a ground fault during charging and stopped delivering power to the vehicle. The station will continue to retry every 30 seconds. To resolve this, end the session by inserting the station’s plug back into its holster, and then restart the session. If the error continues, contact ChargePoint Customer Support.
  • R
    robertwallaceAug 25, 2025
    Why is my ChargePoint Battery Charger showing a SIM error?
    • J
      Justin MyersAug 25, 2025
      If your ChargePoint Battery Charger displays a 'SIM Not Detected' error (201), it indicates that the SIM card is either not installed or incorrectly installed, preventing the station from communicating with the ChargePoint network. To fix this, disconnect power and install (or re-install) the SIM card. If the error continues, contact ChargePoint Customer Support.
  • D
    douglas82Aug 31, 2025
    Why does my ChargePoint CT4000-HD Battery Charger say 'Ventilation Requested'?
    • A
      Anthony AndersonAug 31, 2025
      If your ChargePoint Battery Charger displays a 'Ventilation Requested' error (102), it means that the vehicle requires ventilated charging, which the station does not support, and the station has stopped delivering power to the vehicle. In this case, you will be unable to use the station to charge your type of vehicle. Contact the vehicle manufacturer for further assistance.
  • S
    Samantha GonzalezSep 10, 2025
    What to do if ChargePoint Battery Charger displays 'Immediate Ground Fault' error?
    • T
      Teresa SmithSep 12, 2025
      If your ChargePoint Battery Charger displays an 'Immediate Ground Fault' error (104) upon plugging in, it indicates that the station detected a ground fault and stopped delivering power to the vehicle. To address this, end the charging session by inserting the station’s plug back into its holster, and then restart the session. If the error persists, it's recommended to contact ChargePoint Customer Support for assistance.

Summary

Ordering Information and Shipping Specifications

Parts Included

Remove the Existing Head Assembly

Install the New Head Assembly

GATEWAY STATIONS ONLY: Install the new SIM card

Instructions for installing the SIM card specific to gateway stations.

Record Station Information

Record Old Head Assembly Information

Writing down MAC address and activation password from the old head assembly.

Record New Head Assembly Information

Placing the spare activation label for the new head assembly.

Troubleshooting

APPENDIX A: Logical Head Swap Procedure

ChargePoint CT4000-HD Specifications

General IconGeneral
Input Voltage208-240 VAC
Connector TypeSAE J1772
MountingWall or Pedestal
TypeAC Level 2
Network ConnectivityEthernet, Wi-Fi, Cellular
Operating Temperature-22°F to 122°F (-30°C to 50°C)
Enclosure RatingNEMA 3R

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