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CheckBox S/A/F/E - Survey and Feedback Engine
CheckBox includes the S/A/F/E Survey and Feedback Engine, a system to provide direct
and ongoing communications with your guests to increase guest satisfaction.
With CheckBox S/A/F/E - The CheckBox Survey and Feedback Engine - your WiFi does
more than just connect your guests to the Internet. S/A/F/E let’s you reach your guests -
and your guests reach you - instantly and easily via any connected device to increase
customer service and guest satisfaction.
With the CheckBox Survey and Feedback Engine as soon as your guests log onto your
WiFi your CheckBox automatically sends a welcome message via email or text. This
welcome message includes any information that you want
your guests to know and they can reply to the message to
ask you or your staff questions, make requests or to let you
know about any issues that need to be addressed.
The CheckBox Survey and Feedback Engine routes
messages between you and your guests to any desktop or
portable devices you designate, allowing easy and quick
follow up - a great way to save time while increasing guest
satisfaction and engagement.
Guests can get their questions answered quickly without
trekking to the office or hunting for a staff member, and staff
can handle guests issues quicker with less interruption of
other tasks.
CheckBox S/A/F/E is available to all CheckBox Customers at
no additional cost.
CheckBox S/A/F/E is another feature included at no
additional charge to all CheckBox customers on a current
support plan or under their original warranty.
The conversation doesn’t stop when your guests disconnect from your WiFi or leave your
property.
CheckBox detects when your guest has left the property, and after a predetermined
interval can automatically send a follow up message you design thanking them for their
stay and inviting them back. With the built in survey tools you can send a follow up survey
to gather feedback and send follow up messages to invite them to return.
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