Troubleshooting
Phantom Alarms
A phantom alarm is when the alarm sounds o r the
pedestals illuminate when no one is walking through
the system.
Review the following suggestions to troubleshoot:
Q: Is someone carrying tagged merchandise near the
system? Are there tags or tagged merchandise
within six feet of the system?
A: Check behind the counters, inside boxes, etc.
Q: Arecoiledwireorcordsnearthesystem(carpet
shampooers, extension cords, etc.)?
A: Remove the material and monitor the pedestals to
see if this fixes the issue.
Q: Are display racks in the vicinity loose, close to or
touching the pedestals?
A: Door handles and cart guards should be insulated
from the door frame by inserting rubber gaskets.
If there is an excessively loose or rickety display
nearby, move it at least six feet away from the
system.
If the phantom alarms continue, turn off the system for a period of time, up to one hour, and then turn
it on again. This should allow any interference to clear. Please refer to the Possible Alarm Causes (page
25) section for additional ideas.
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