• The training of management and store associates is the key to successful use.
• It is important to remember that the system is only a deterrent based tool and its
effectiveness depends largely upon how store associates interface with it.
• Shrinkage results can vary even though they are obtained from the same system in the same
environment depending on the attitude of management and store associates towards the
overall tagging program.
• Anothermajorfactorisstore associate knowledge of the equipment and the overall tagging
program.
• To obtain maximum benefits and avoid unnecessary ser vice calls, it is essential that store
associates are given complete and thorough instruction.
• Teamwork is essential. Store associates only need to have a basic knowledge level and they
should be instructed on why the system has been installed as well as the importance of their
individual input.
•Anin‐depth knowledge and understanding should be acquired by the store manager and any
other personnel given responsibility (during a shift) for responding to system alarms or
providing in‐store training.
System Basics
• Training – All management & store associates regularly.
• Testing – All equipment on a daily basis.
• Tagging – Highest risk products tagged on correct positions, as per Corporate policies.
• Response – To each and every alarm.
• Vigilance – From all store associates at all times.
Introduction
6
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