Chenbro Storage Chassis
8-Port 12Gbps Mini-SAS HD Backplane User Manual
Http://www.chenbro.com
The product, though repaired within the warranty period, has been subjected to abuse or
unauthorized repair.
Product updates reworks and tests upon the request of customers.
Product is damaged beyond repair due to natural disasters.
NDF rate >= 10%, charge customer service/freight cost.
Before making the repairs, CHENBRO will send a “Failure Analysis Description” and a “Proforma Invoice” with
the repair charges to customer. When customer signs and returns then repairing products.
Repair Turn-around Time (TAT)
Electronic parts need repairing turn-around time 2 weeks and Power supply needs 3 weeks from CHENBRO
HQ receive the shipment till CHENBRO HQ ship out
The TAT may be delayed if the customer:
Does not sign and return the Proforma Invoice within 48 hours.
Fails to pay the Account Receive within the due date.
Gives an insufficient problem description, such as "does not work", "failure".
Has modified the original design of the CHENBRO product.
No repair/ No return
Does not sign and return the Performa Invoice within 48 hours.
Fails to pay the Account Receive within the due date.
Unclear failure description (written, screen shot etc.) provided by customer.
Attached accessories (manuals, cables, etc.) and unnecessary parts from the case
Repair service for phased-out products
CHENBRO offers a continuous repair service for one year after the date that product has been announced to
phase-out.
To Next Page
Loading...