CipherLab 8000 Reference Manual

79
Appendix II Troubleshootin
g
CANNOT TRANSMIT/RECEIVE DATA
VIA IR PORT
 Make sure the mobile computer's infrared port is pointed directly to the infrared port
of another IR device.
 Make sure the distance between the mobile computer and a target device is within
proper range, and no obstacles in between. Try to establish connection again.
 If the problem persists, run the Echo Test to check if the IR interface between the
mobile computer and the cradle is working. (See
3.3.6 Echo Test.)
USING RS-232 CABLE VIA CRADLE
 Check if the RS-232 connection is correct and secured.
 Make sure the serial port parameters on the host are configured to match the serial
parameters on the mobile computer. Try to establish connection again.
 Make sure the mobile computer is well seated inside the cradle. DO NOT remove the
mobile computer or disconnect the cradle before communications are done.
 If the problem persists, run the Echo Test to check if the IR interface between the
mobile computer and the cradle is working. (See
3.3.6 Echo Test.)
VIA BLUETOOTH
 Make sure the distance between the mobile computer and a target device is within
proper range. Try to establish connection again.
 Check if the relevant settings are correct. (See 3.9 Bluetooth Menu — 8062.)
 If the problem persists, run the Echo Test to check if the connection is working
properly. (See
3.9.4 Echo Tests.)
VIA WI-FI
 Make sure the mobile computer is connected to an access point properly, under the
same SSID. Try to establish connection again.
 Check if the relevant settings are correct. (See 3.10 Wi-Fi Menu — 8071.)
 If the problem persists, run the Echo Test to check if the connection is working
properly. (See
3.10.5 Echo Tests.)
VIA ETHERNET CRADLE
 Check if the Ethernet connection is correct and secured.
 Make sure the networking parameters are configured properly. Try to establish
connection again.
 Make sure the mobile computer is well seated inside the cradle. DO NOT remove the
mobile computer or disconnect the cradle before communications are done.
 If the problem persists, run the Echo Test to check if the Ethernet connection is
working properly. (See
3.8.3 Echo Tests.)

CipherLab 8000 Specifications

General

Operating System	Proprietary
Humidity	5% to 95% non-condensing
Barcode Scanner	Laser
Connectivity	RS-232
Ports	RS-232
Weight (Extended)	280g (with battery)
Storage Temperature	-20°C to 60°C
Drop Specification	1.2m