• If the handset displays the message Sign in error. Contact your administrator., there
is a problem with the user's configuration or authentication. Contact your service provider.
• If the handset displays the message Device error. Contact your administrator, contact
your service provider. This message indicates that you have reached the maximum number of handsets
you can configure.
• If the handset displays the message Registration timeout. Contact your
administrator, check that the base station is working and within range of the handset. If the timeout
continues, contact your service provider.
• If the handset displays the message Access Code error. Enter the code or contact
your administrator:
• If there are multiple base stations within range, check that the user is trying to access the correct
base station.
• Verify that you have given the correct access code for the selected base station.
Handset Won't Register (Manual Configuration)
Problem
The initial setup of a handset is complete, but the handset won't register with a base station or repeater.
Cause
The configuration is incomplete or incorrect, the base station isn't working, the base station isn't in range, or
the base station is not trying to connect with the handset.
Solution
Check the following items:
• If the IPEI number of the handset is configured in the Extensions web page, ensure that the IPEI is
correct. If it isn't correct, change it.
• Check that the base station LED is green and that the handset is in range of a base station or a repeater.
If the base station isn't in range, you may need to add a repeater to the system.
• Access the Extensions web page, check the VoIP Idx check box associated with the handset, and click
Start SIP Registration(s).
Handset Can't Register
Problem
The handset displays Deregistered. When you try to register the handset in the Extensions web page,
the handset doesn’t register.
Troubleshooting
3
Troubleshooting
Handset Won't Register (Manual Configuration)
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