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Cisco 6821

Cisco 6821
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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
First Published: 2017-11-22
Last Modified: 2023-05-11
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

Table of Contents

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Cisco 6821 Specifications

General IconGeneral
Resolution320 x 240 pixels
SpeakerphoneYes
Headset PortYes
ProtocolsSIP
USB PortNo
WirelessNo
BluetoothNo
Video SupportNo
Conference CapabilitiesYes
Wall MountableYes
Display3.5-inch grayscale
Ethernet10/100 Ethernet
Line Keys2
PoEIEEE 802.3af Power over Ethernet (PoE)
CodecsG.711, G.722, G.729, iLBC
Weight2.0 lb (0.91 kg)

Summary

CHAPTER 1 Your Phone

Phone Setup

Guides on initial configuration and connection of the Cisco IP Phone to the network.

Phone Hardware and Buttons

Describes the physical components and buttons of different Cisco IP Phone models.

Accessibility Features

Outlines features designed for users with visual, hearing, and mobility impairments.

Troubleshooting

Provides guidance on diagnosing and resolving common issues with the Cisco IP Phone.

New and Changed Features

New and Changed for Firmware Release 12.0(2)

Updates and modifications introduced in firmware release 12.0(2).

New and Changed for Firmware Release 11.3(7)

Updates and modifications introduced in firmware release 11.3(7).

New and Changed for Firmware Release 11.3(3)

Updates and modifications introduced in firmware release 11.3(3).

New and Changed for Firmware Release 11.2(2)

Updates and modifications introduced in firmware release 11.2(2).

New and Changed for Firmware Release 11.1(1)

Updates and modifications introduced in firmware release 11.1(1).

CHAPTER 2 Calls

Make Calls

Instructions on how to initiate various types of calls using the Cisco IP Phone.

Answer Calls

Explains how to receive and manage incoming calls on the Cisco IP Phone.

Hold Calls

Details how to place calls on hold and resume them.

Transfer Calls

Guides on transferring active calls to another person or extension.

CHAPTER 3 Contacts

Search for a Contact in the All Directories Screen

How to search for contacts across various directories available on the phone.

Corporate Directory

Information on accessing and using the corporate directory for contact lookup.

Webex Directory

Details on searching and managing contacts within the Webex directory.

Personal Address Book

Guides on adding, editing, and managing personal contacts on the phone.

CHAPTER 4 Recent Calls

Recent calls list

Accessing and viewing the list of the 180 most recent individual calls and call groups.

View your Recent Calls

How to check who has called recently and view call history details.

Return a recent call

Procedure to redial a previous call from the recent calls list.

CHAPTER 5 Voicemail

Your Personal Voicemail Account

Accessing and managing personal voicemail messages directly from the phone.

Check Your Personal New Voice Messages

How to identify and check for new voicemail messages on the phone.

Access Your Personal Voicemail

Step-by-step guide to access and listen to personal voicemail messages.

CHAPTER 6 Settings

User Preferences Menu

Accessing and customizing user-specific preferences like call handling and audio settings.

Wi-Fi Settings

Configuring and managing Wi-Fi network connections for the phone.

VPN Connection Settings

Configuring and managing Virtual Private Network (VPN) connections on the phone.

Executive Settings

Settings related to executive and assistant call management features.

CHAPTER 7 Accessories

Supported Accessories

Lists compatible Cisco and third-party accessories for the IP Phone models.

Headsets

Information on supported Cisco headsets, setup, and safety guidelines.

Wall Mount Kit

Details on the components and installation of the wall mount kit for phones.

CHAPTER 8 Product Safety and Security

Safety and Performance Information

Information on phone behavior during power outages, regulatory domains, and health-care environments.

FCC Compliance Statements

Statements regarding FCC rules, radio frequency exposure, and compliance for USA and Canada.

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