Cisco 6921 Administration Guide

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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-24567-01
Chapter
Setting up Call Forward Notification
a. When you configure the second line by assigning the same directory number on more than one
line, the DN on the second line must be on a different partition. Each time that you assign the
same DN to another line, you must create a unique partition and assign the directory to that
partition.
b. When you configure the second line by assigning a different directory number, you must use a
previously unassigned and unlisted number.
The second line is an intermediary between the original line (your listed directory number) and your
call busy destination, such as your voice messaging system.
2. On the original line, configure the destination for the Call Forward Busy Internal and Call Forward
Busy External settings to your second line and the No Answer Ring Duration to a minimum of 10
seconds.
3. On the second line, configure the standard Call Forward All settings that you would normally use
for the original line and set the No Answer Ring Duration to a minimum of 10 seconds.
Note You will need to assign a programmable button for each listed directory number.
Setting up Call Forward Notification
You set up the information that the user sees from the Cisco Unified Communications Manager
Administration, in the Device > Phone > Phone Configuration window. The following table describes
the Call Forward Notification fields.
Table 5-3 Call Forward Notification Fields
Field Description
Caller Name When this check box is selected, the caller name displays in the notification
window.
By default, this check box is selected.
Caller Number When this check box is selected, the caller number displays in the
notification window.
By default, this check box is not selected.
Redirected Number When this check box is selected, the information about the caller who last
forwarded the call displays in the notification window.
Example: If Caller A calls B, but B has forwarded all calls to C and C has
forwarded all calls to D, then the notification box that D sees contains the
phone information for caller C.
By default, this check box is selected.
Dialed Number When this check box is selected, the information about the original recipient
of the call displays in the notification window.
Example: If Caller A calls B, but B has forwarded all calls to C and C has
forwarded all calls to D, then the notification box that D sees contains the
phone information for caller B.
By default, this checkbox is not selected.

Cisco 6921 Specifications

General

Brand	Cisco
Model	6921
Category	IP Phone
Language	English