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Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-24567-01
Chapter
Configuring Softkey Templates
For additional information on IP phone services, see the Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP Phone Services Configuration. For additional information on
configuring line buttons, go to the chapter in the Cisco Unified Communications Manager
Administration Guide, Cisco Unified IP Phone Configuration.
Configuring Softkey Templates
Using Cisco Unified CM Administration, you can associate up to 18 softkeys with applications that are
supported by the Cisco Unified IP Phone 6921, 6941, 6945, and 6961. Cisco Unified CM support the
Standard User and Standard Feature softkey template.
An application that supports softkeys can have one or more standard softkey templates associated with
it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making
updates to that copied softkey template. You can also modify a nonstandard softkey template.
To configure softkey templates, select Device > Device Settings > Softkey Template from
Cisco Unified CM Administration. To assign a softkey template to a phone, use the Softkey Template
field in the Cisco Unified CM Administration Phone Configuration page. Refer to the in the Cisco
Unified Communications Manager Administration Guide, Softkey Template Configuration and the
Cisco Unified Communications Manager System Guide, Softkey Template.
The Cisco Unified IP Phone 6921, 6941, 6945, and 6961 do not support all the softkeys that are
configurable in Softkey Template Configuration on Cisco Unified CM Administration. Table 5-2 lists
the features, softkeys that can be configured on a softkey template, and note whether it is supported on
the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.
Note Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but
unsupported softkeys do not display on the phone.
Table 5-2 Configurable Softkeys
Feature
Configurable Softkeys in the
Softkey Template
Configuration
Supported as a
softkey on
Cisco Unified
IP Phone 6921, 6941,
6945, and 6961 Notes
Answer Answer (Answer) Yes —
Barge Barge (Barge) No —
Call Back Call Back (CallBack) Yes —
Call Forward All Forward All (cfwdAll) Yes Phone displays Fwd ALL or Fwd Off.
Call Park Call Park (Park) Yes —
Call Pickup Pick Up (Pickup) Yes —
Conference Conference (Confrn) No Conference is a dedicated button.
Conference List Conference List (ConfList) No Phone displays Detail.
Divert Immediate Divert (iDivert) Yes Phone displays Divert.
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