Cisco 6921

Contents
vii
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.6 (SCCP and SIP)
OL-24567-01
General Troubleshooting Tips 9-9
Resetting or Restoring the Cisco Unified IP Phone 9-12
Performing a Basic Reset 9-12
Performing a Factory Reset 9-12
Monitoring the Voice Quality of Calls 9-13
Troubleshooting Tips 9-14
Where to Go for More Troubleshooting Information 9-15
Cleaning the Cisco Unified IP Phone 9-15
APPENDIX A Providing Information to Users Via a Website A-1
How Users Obtain Support for the Cisco Unified IP Phone A-1
Giving Users Access to the User Options Web Pages A-1
How Users Subscribe to Services and Configure Phone Features A-2
How Users Access a Voice Messaging System A-2
How Users Configure Personal Directory Entries A-3
Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-3
APPENDIX B Supporting International Users B-1
Installing the Cisco Unified CM Locale Installer B-1
Support for International Call Logging B-1
APPENDIX C Technical Specifications C-1
Physical and Operating Environment Specifications C-1
Cable Specifications C-2
Network and Access Port Pinouts C-2
APPENDIX D Basic Phone Administration Steps D-1
Example User Information for these Procedures D-1
Adding a User to Cisco Unified CM D-2
Adding a User From an External LDAP Directory D-2
Adding a User Directly to Cisco Unified Communications Manager D-2
Configuring the Phone D-3
Performing Final End User Configuration Steps D-6
APPENDIX E Installing the Wall Mount Kit for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 E-1
Before You Begin E-2
Installing the Bracket E-2