Cisco 7900 Series User Manual

For Cisco
7900 Series
IP Phones
M5 Telephone User Guide
M5 NETWORKS - VOICE AS A SERVICE
646-230-5000
M5 Networks, Inc. t 1.877.88.GET.M5 w www.m5networks.com e info@m5net.com
© 2006-2008 M5 Networks, Inc. All rights reserved. M5 and the M5 logo are trademarks of
M5 Networks. All other products or services mentioned in this document are identifi ed by the
trademarks and service marks of third parties.
v.2 SCCP 7.0 Feb08
Give colleagues an inside tip and earn cash and cool prizes with
M5’s Client Referral Program!
When should I think of referring M5?
We suggest you think of M5 if you have a business colleague who is
seeking a new phone system, moving or complains about their current
phone system.
What are the program’s benefi ts, and how do I make a referral?
To show our appreciation for sharing your confi dence in us, you will
receive up to $700 dollars each time one of your referrals becomes
a client. For details and up-to-date information, please visit :
http://www.m5networks.com/referrals
This program applies to new business referrals only. New client must remain
with M5 for a minimum of 3 months. Limitations do apply, and M5 reserves
the right to change or terminate this program at anytime.
E911 may not be available through M5 Networks:
• During a power outage
• During a network outage or other technical problems
In case of emergency, check for dial tone.
If there is dial tone, get an outside line and dial 9-1-1.
If there is no dial tone, or if emergency personnel do not answer when
dialing 9-1-1 from an outside line,
do not try to dial 9-1-1 from any
phone connected to M5. Use an alternative service.
E911 will not work properly or at all if you attempt to move
your phone from the installed service address.
If you wish to move your phone to a different service address,
visit http://user.m5net.com/update911.html to process the change.
For more information about 911 Services and Limitations,
please visit http://m5net.com/911services
M5 Client Referral Program
Important E911 Notice
78027 M5.UserGuideCover2008.indd2-3 2-378027 M5.UserGuideCover2008.indd2-3 2-3 2/26/08 3:41:09 PM2/26/08 3:41:09 PM

Cisco 7900 Series Specifications

General

Brand	Cisco
Model	7900 Series
Category	IP Phone
Language	English

Summary

Introducing your M5 Phone

Getting to Know Your Phone

Overview of the M5 IP phone's key components and their functions, including the keypad, display, and buttons.

M5 Phone Elements and Functions

Detailed descriptions of M5 phone elements like handset light strip, phone display, line buttons, softkeys, and their respective functions.

Using M5 Phone Softkeys

Explanation of how softkeys correspond to on-screen actions and change based on phone status, aiding feature access.

Navigating M5 Phone Menus

Instructions on how to navigate phone menus using the scroll button or keypad numbers to select options.

Entering Text and Special Characters

Guide on inputting text and special characters using the keypad, including character cycling and insertion.

Understanding Line Button Lights

Explanation of the illuminated line button states (green, amber, off) and their meaning for call status.

Getting Started

Adjusting the M5 Phone Angle

Instructions on how to adjust the phone's viewing angle using the foot-stand adjustment button.

Adjusting M5 Phone Volume

How to adjust ringer and output volumes for handset, headset, or speakerphone using the volume buttons and Save.

Adjusting M5 Phone Display Contrast

Steps to adjust the phone's display contrast using the settings menu and volume buttons.

Setting Default Ring Type

Guide to selecting and previewing different ring types for incoming calls via the settings menu.

Messages

Setting Up Voicemail Greetings

Instructions on setting up personal voicemail greetings and name recordings via the messages button or user preferences.

Accessing Voicemail from M5 Phone

Steps to access voicemail from the M5 phone, including logging in with password and navigating options.

Accessing Voicemail via Touchtone Phone

Guide to accessing M5 voicemail remotely using any touchtone phone, including key commands for message management.

Voicemail Access via Access Number

How to remotely access M5 voicemail using a specific access number provided by the administrator.

Calling Features

Placing Calls on M5 Phone

Instructions for placing internal, local, domestic, and international calls using the M5 phone.

Answering Calls on M5 Phone

Methods for answering single calls, handling call waiting, and switching between multiple active calls.

Answering Calls in Pickup Group

Procedure for answering ringing calls assigned to a designated pickup group.

Holding and Resuming Calls

Steps to place a call on hold and then resume the conversation using line buttons or softkeys.

Parking and Retrieving Calls

How to park a call for later retrieval from any phone and how to retrieve parked calls.

Transferring Calls

Guide to transferring calls to another extension or number, including announcing the transfer.

Transferring Calls to Voicemail

Procedure to transfer an active call directly to a specific voicemail box.

Creating and Managing Conference Calls

Steps for creating conference calls, adding participants, and moderating discussions.

Configuring Call Forwarding

Instructions on turning call forwarding on/off and using advanced features like 'Always', 'Out of Service', and 'No Answer'.

Using the Mute Function

How to activate and deactivate the mute function to prevent the other party from hearing you.

Do Not Disturb

Using Do Not Disturb Mode

How to enable and disable the Do Not Disturb mode to send incoming calls to voicemail.

Services

Accessing M5 Phone Services

Guide to accessing M5-managed options and custom features via the services button.

Using the Intercom Feature

How to initiate a two-way intercom call that is automatically answered by the recipient's phone.

Using Paging Groups

Instructions for broadcasting one-way pages to a small group of phones.

Using the Barge Feature

How to view call information, silently monitor, or join calls in progress, and whisper to participants.

Logging Out of M5 Phone

Procedure to remove your phone number and configuration from a specific phone for security or user switching.

User Preferences

Accessing User Preferences

Guide to accessing the User Preferences menu to modify settings like intercom, voicemail, and passwords.

Enabling and Disabling Intercom

How to enable or disable receiving intercom calls via the User Preferences menu.

Changing Voicemail Greeting

Instructions to change personal greeting, system greeting, or recorded name for voicemail.

Changing Voicemail Password

Steps to change the voicemail password using the User Preferences menu or the voicemail system.

Directories

Accessing Phone Directories

How to access and use directories like Missed Calls, Placed Calls, Received Calls, and Personal Phonebook.

Managing Personal Phonebook

Steps to add, update, or remove entries in the personal phonebook, including name, number, and notes.

Using Employee Directory

Information on accessing the company's employee directory for names and extensions to place calls.

Using Company Phonebook

Details on accessing the company's external contacts maintained by the administrator for placing calls.

Accessing Advanced Call History

How to access server-based call histories (Missed, Received, Placed) that are retained even after power loss.

The M5 WebPortal

Accessing the M5 WebPortal

Instructions to access the M5 WebPortal website for monitoring and managing phone service configurations.

WebPortal Services Overview

Overview of services accessible via the WebPortal, including Phone Assistant, Call Forwarding, and Voicemail management.

M5 Client Referral Program

Important E911 Notice