Cisco 7965 - User Manual

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Cisco 7965
End User Training

Cisco 7965 Specifications

General

Protocol	SIP, SCCP
Weight	3.5 lbs
Network	10/100/1000 Ethernet
Power	Power over Ethernet (PoE) or AC adapter
Lines	6
Ethernet Ports	2
Speakerphone	Full-duplex
Headset Port	Dedicated headset port
Codecs	G.711, G.729a, G.722, iLBC
Audio	Handset, speakerphone

Summary

Phone Orientation

Phone Screen and Controls

Overview of the phone's physical interface, screen layout, and navigation elements.

Call Handling Features

Placing Calls

Steps to initiate a call using handset, speaker, or headset.

Dialing Procedures

Instructions for dialing extensions, outside lines, and emergency numbers.

Answering Calls

Call Hold

Steps to place a call on hold and retrieve it.

Placing a Second Call

Answering a Second Call

Ending Calls

Methods to terminate an active call.

Redial Functionality

Call Transfer Procedures

Steps for transferring calls to extensions or numbers.

Call Transfer to Voice Mail

Conference Calling - Ad Hoc

Setting up and managing ad-hoc conference calls.

Conference Calling - Join

Call Forwarding Explanation

Managing Call Forwarding

Steps to forward all calls or deactivate forwarding.

Do Not Disturb Function

Voice Mail

Calling Voice Mail

How to access voice mail from your desk or an outside line.

Voice Mail Enrollment

Message Review Controls

Sending a Voice Message