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Cisco 7960 User Manual

Cisco 7960
186 pages
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CISCO 7960/7940 TELEPHONE USER GUIDE
WWW
www.tekelec.com
620-05600070C — Release 5.6.2

Table of Contents

Other manuals for Cisco 7960

Questions and Answers:

Cisco 7960 Specifications

General IconGeneral
CodecsG.711, G.729a
Protocol SupportSCCP, SIP
Ethernet Ports2 x 10/100 Ethernet ports
Power OptionsPower over Ethernet (PoE), AC adapter
AudioFull-duplex speakerphone
Buttons6 line buttons
Weight3.5 pounds

Summary

Your Cisco Telephone

Introduction

Overview of features provided by the T6000 telephone system on Cisco 7960 or 7940 phones.

Accessing Phone Features

Explains how to access phone features using activating digits and numeric codes.

In This Manual

Provides a summary of the content covered in each chapter of the user guide.

Telephone Descriptions

Details the components and capabilities of Cisco IP phones and their features.

Cisco 7940/7960 Features Table

Compares features of Cisco 7960 and 7940 phones, highlighting differences.

Identifying Your 7960 Telephone Type

Guides users on how to identify their phone's configuration (MGCP or SCCP).

Moving Your Telephone

Provides instructions and considerations for relocating the telephone.

Basic Phone Features

Adjusting the Display Contrast

Steps to adjust LCD display contrast for optimal visibility.

Adjusting the Volume

Instructions for adjusting handset, headset, or speakerphone volume.

Adjusting the Ringer Volume

Guide to adjust the telephone's ringer volume while on-hook.

Answering a Call

Methods to answer an incoming call using handset, speakerphone, or headset.

Answering a Second Call (Call Waiting)

Explains how to answer a second call using the Answer soft key.

Using the Answer soft key

Details on using the Answer soft key to manage incoming calls.

Reconnecting to the First Call

Steps to switch back to a previously held call.

Hanging Up

Describes various methods for ending a phone call.

Line Button Indicators

Explains the visual indicators next to line buttons on the LCD.

Making an External Call

Guides on making calls to external numbers via handset, speakerphone, or keypad.

Making an Internal Call

Instructions for initiating calls to internal extensions.

Selecting a Ringer Sound

Procedure to change the telephone's ringer sound.

Services Feature

Overview of available services like Directory, Voice Mail, and Web Services.

Directory Services

Information on accessing Personal, Company Directory Listing, and Lookup.

Voice Mail

Guide to accessing voice mail messages via services or messages button.

Call Management

Tools for managing calls, including Call Screening and Call Forwarding.

Web Services

Instructions for accessing timely information from the internet.

Using the Call Directory

How to locate numbers for redialing using the call history.

Viewing or Dialing Missed Calls

Steps to view call history and redial missed calls.

Viewing or Dialing Received and Placed Calls

How to access and use call history for received and placed calls.

Using Features Without Replacing the Handset

Methods for using phone features without replacing the handset.

Using the Speakerphone

Guide to using the speakerphone for hands-free conversations.

Speakerphone Troubleshooting

Common speakerphone problems and their solutions.

System Telephone Features

Feature Activation Digit

Explanation of the default and configurable digit for activating features.

Abbreviated Dial

Feature for creating, modifying, deleting, and using speed dial codes.

Anonymous Call Rejection

Feature to reject calls from callers who block Caller ID.

Authorization Code Calling

System-wide feature for controlling long distance and other dialing types.

Billing Codes

Assigning project or client codes to calls for billing purposes.

Blind Transfer

Transferring a call to another number without announcing it.

Call Back Queuing

Feature to wait for a busy outgoing line to become available.

Call Block (Selective Call Rejection)

Programming the phone to reject calls from a list of numbers.

Call Forward (All Calls)

Allows forwarding all incoming calls to a specified destination number.

Call Forward (Busy)

Forwards calls to another number when the phone is busy.

Call Forward (No Answer)

Forwards calls to another number when the phone is unanswered.

Call Forward (Out of Service)

Forwards calls when the phone is out of service.

Call Pickup

Feature to answer another phone that is ringing.

Call Return

Dials the telephone number of the last incoming call.

Call Trace

Records the telephone number of an offending call immediately after.

Call Waiting

Allows answering an incoming call without disconnecting the current one.

Conference

Features related to multi-party conference calls.

Direct Extension Assignment

Allows programming another telephone to act as your own.

Do Not Disturb

Routes incoming calls to another destination while silencing the phone's ring.

Hold-on Queuing

Allows waiting for a busy outgoing line to become available.

Hunt Groups

Distributes calls made to a specific pilot number within a group.

Indicated Call Park

Feature to park a call at a predefined extension using a softkey.

Intercom

Feature for making and receiving extension-to-extension calls.

Meet-Me Conference

Provides ability to schedule conference calls for multiple participants.

Getting a List of Meet-Me Conferences

How to listen to a list of scheduled Meet-Me Conferences.

MultiCall Park

Feature to park multiple calls and pick them up from anywhere.

Music on Hold

Information about listening to music while a call is on hold.

Mute

Turns off the speakerphone/handset microphone during a conversation.

Night

Determines call routing based on time of day and day of week.

One-Touch Transfer

Allows transferring calls using predefined one-touch transfer buttons.

Permanent Caller ID Block Release

Allows sending Caller ID information for a specific call only.

Phone Configurator

System administrator tool for configuring phone settings.

Unassigning the Extension Number

Procedure to remove a phone number assignment from a phone.

Priority Call

Feature to define numbers that trigger a priority ring.

Queue/ACD (Automatic Call Distribution)

Distributes incoming calls to a defined group of phones.

Privacy Guard

Call screening service to identify and handle calls without Caller ID.

Managing the Access Code

How to change and listen to the 3-digit Privacy Guard access code.

Managing the Selective Caller List

Manages 10-digit access codes for the Selective Call List.

Redial

Feature to redial the last dialed number.

Remote Access to Call Forwarding

Allows setting, changing, or canceling call forwarding remotely.

Remote Phone

Capability to set up a remote phone to act as your VoIP phone.

Selective Call Forward

Forwards calls from a list of numbers to a specified destination.

Speaker

Using the SPEAKER button to select lines or hang up.

Speed Dial

Associates favorite numbers with buttons for quick dialing.

Transfer

Feature to transfer a call to another number.

Voice Mail Features (Default Menu)

Menus and Commands

Lists commands for accessing the voice mail system.

Accessing Your Voice Mail

Methods to access voice mail from phone, internal/external phones, or PC.

Dialing Your Telephone

Steps to access voice mail by calling your own telephone number.

Using Controls While Playing Messages

Options for controlling message playback like rewind and fast forward.

Composing Messages before Sending

How to record, review, and send voice mail messages.

Marking a Message as Urgent

Procedure to mark a voice mail message as urgent.

Changing Your Password

Instructions to change the default voice mail password for security.

Skipping the Mail Menu to Hear Messages

Method to immediately start listening to voice mail.

Returning to the Auto Attendant or Operator

How to exit voice mail and return to the auto attendant or operator.

Zeroing Out to a Custom Operator

Option to route callers to a custom operator or alternate phone number.

Replaying a Message

Steps to replay a voice mail message.

Saving a Message

How to save a voice mail message to the saved messages folder.

Skipping to the Next Message

Method to skip to the next voice mail message.

Deleting a Message

Procedure to delete a voice mail message.

Forwarding a Message to Another Mailbox

How to forward a voice mail message to another user's mailbox.

Replying to a Message

Steps to reply to a received voice mail message.

Dialing Back a Caller

How to redial a caller who left a message.

Sending a Message Directly to an Extension

How to send a voice mail message directly to an extension.

Personal Greetings

Recording different greetings for various call conditions.

Managing Distribution Groups

Creating and managing personal or corporate voice mail distribution groups.

Exiting the Voice Mail System

Instructions on how to exit the voice mail system.

Voice Mail Features (Option A Menu)

Menus and Commands

Lists commands for accessing the voice mail system.

Accessing Your Voice Mail

Methods to access voice mail from phone, internal/external phones, or PC.

Dialing Your Telephone

Steps to access voice mail by calling your own telephone number.

Using Controls While Playing Messages

Options for controlling message playback like rewind and fast forward.

Composing Messages before Sending

How to record, review, and send voice mail messages.

Marking a Message as Urgent

Procedure to mark a voice mail message as urgent.

Changing Your Password

Instructions to change the default voice mail password for security.

Skipping the Mail Menu to Hear Messages

Method to immediately start listening to voice mail.

Returning to the Auto Attendant or Operator

How to exit voice mail and return to the auto attendant or operator.

Zeroing Out to a Custom Operator

Option to route callers to a custom operator or alternate phone number.

Replaying a Message

Steps to replay a voice mail message.

Saving a Message

How to save a voice mail message to the saved messages folder.

Skipping to the Next Message

Method to skip to the next voice mail message.

Deleting a Message

Procedure to delete a voice mail message.

Forwarding a Message to Another Mailbox

How to forward a voice mail message to another user's mailbox.

Replying to a Message

Steps to reply to a received voice mail message.

Dialing Back a Caller

How to redial a caller who left a message.

Sending a Message Directly to an Extension

How to send a voice mail message directly to an extension.

Personal Greetings

Recording different greetings for various call conditions.

Managing Distribution Groups

Creating and managing personal or corporate voice mail distribution groups.

Exiting the Voice Mail System

Instructions on how to exit the voice mail system.

Voice Mail Features (Option B Menu)

Menus and Commands

Lists commands for accessing the voice mail system.

Accessing Your Voice Mail

Methods to access voice mail from phone, internal/external phones, or PC.

Dialing Your Telephone

Steps to access voice mail by calling your own telephone number.

Using Controls While Playing Messages

Options for controlling message playback like rewind and fast forward.

Composing Messages before Sending

How to record, review, and send voice mail messages.

Marking a Message as Urgent

Procedure to mark a voice mail message as urgent.

Changing Your Password

Instructions to change the default voice mail password for security.

Skipping the Mail Menu to Hear Messages

Method to immediately start listening to voice mail.

Returning to the Auto Attendant or Operator

How to exit voice mail and return to the auto attendant or operator.

Zeroing Out to a Custom Operator

Option to route callers to a custom operator or alternate phone number.

Replaying a Message

Steps to replay a voice mail message.

Saving a Message

How to save a voice mail message to the saved messages folder.

Skipping to the Next Message

Method to skip to the next voice mail message.

Deleting a Message

Procedure to delete a voice mail message.

Forwarding a Message to Another Mailbox

How to forward a voice mail message to another user's mailbox.

Replying to a Message

Steps to reply to a received voice mail message.

Dialing Back a Caller

How to redial a caller who left a message.

Sending a Message Directly to an Extension

How to send a voice mail message directly to an extension.

Personal Greetings

Recording different greetings for various call conditions.

Managing Distribution Groups

Creating and managing personal or corporate voice mail distribution groups.

Exiting the Voice Mail System

Instructions on how to exit the voice mail system.

Set Up Outlook for TAPI

Using TAPI to Call from Outlook

How to place calls from Outlook using TAPI functionality.

Installing the TAPI Support Software

Steps to install the TAPI 2.1-compliant support software.

Configuring Windows for TAPI

Configuring Windows to correctly use TAPI for dialing.

Configuring Outlook to Use TAPI

Steps to configure Outlook to dial using the telephone line.

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