Cisco 7960 Quick User Guide for Star2Star. 9/15/09 1
Cisco 7960
(6 Line appearance phone)
Quick User Guide
Basic Phone Features
Customizing Your Phone
Applies to phones running SIP firmware
8.9.
For detailed information please consult
the Star2Star Phone and Features
Guide, available for view/download via
the Star2Star Web Portal at:
https://portal.star2star.com/
PLACING A CALL
Using the Handset:
Pick up the handset and dial the
desired number. If the number is less
than 10 digits please press the Dial soft
key to complete the call.
Using the hands-free Speakerphone:
1. With the handset on-hook, either
press the New Call soft key, , or
(a line button). Dial the desired
number.
2. If the number is less than 10 digits
please press the Dial soft key to
complete the call.
Using the optional Headset:
1. With the headset connected,
press , the New Call soft key, or
(a line button). Dial the desired
number.
2. If the number is less than 10 digits
please press the Dial soft key to
complete the call.
During a call, you can alternate
between handset, headset, or hands-
free modes by pressing the or
keys, or picking up the handset.
ANSWERING A CALL
Using the Handset:
Pick up the handset.
Using the Speakerphone:
Press , Answer soft key or
(the line button for the incoming call).
Using the optional Headset:
Press if unlit to answer the call
using a headset.
Or if is
already lit, press the
Answer soft key or
(the line
button for the incoming call).
ENDING A CALL
1. Press the EndCall soft key or
replace the handset.
2. Press if you are using the
Speakerphone.
3. Press if you are using a
headset. Press the EndCall soft key if
you wish to keep headset mode
activated (keep the button lit after
hanging up).
MICROPHONE MUTE
1. During a call press . The indicator
will glow red .
2. The other party cannot hear you.
3. Press again to resume audio.
4. This feature will work when using
handset, headset or speakerphone.
CALL HOLD AND RESUME
1. During a call press the Hold soft key
to place the call on hold.
2. The call information will flash on
screen and Hold will be indicated on
the display.
3. The caller on hold will hear Music or
Message on hold if enabled on your
system.
4. Press the Resume soft key to re
establish the call.
5. If two calls are placed on hold, use
the Navigation button to select the
desired call, and then press the
Resume soft key to return to this call.
LOCAL CONFERENCE CALLS
To create a three-way local
conference call:
1. You can create a conference with
two other parties
using the phones
local conferencing feature.
2. With an incoming call on your phone
or a call you have made, press the
Confrn soft key to create a new call.
3. The active call is placed on hold and
the caller will hear Music or Message
on hold if enabled on your system.
4. Dial the phone number of the second
party or press to access your
Directories. From one of these lists
press the Dial soft key.
5. When the second party answers,
press the Join soft key again to join all
parties in the Conference.
Placing the call on hold on the
conference originator’s phone will
place the other parties in the
conference on hold.
Ending the call on the conference
originator’s phone will allow the other
parties to continue the conference.
Use the Star2Star Conference room
feature for larger conferences.
CALL TRANSFER
Blind Transfer (Transfer the call to
another party without any
announcement):
1. During a call, press the more soft
key.
2. Press the BlndXfr soft key.
3. The caller on hold will hear Music or
Message on hold if enabled on your
system.
4. Dial the
number you want to transfer
the call to then press the Dial soft key
to complete the transfer.
5. Alternatively you may press
to access a list of Missed Calls,
Received Calls, Placed Calls, or the
Company Directory.
6. Use the Navigation button to
scroll to the required list. Press the
Select soft key.
7. Use the Navigation button again to
scroll to the required entry.
Press the Dial soft key to call the
number displayed and complete the
transfer.
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