CISCO IP PHONE MODEL 7960 & UNITY VOICEMAIL 
 
Getting Started Manual 
 
 
 
 
 
 
 
 
 
 
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Getting Started.............................................................................................................. 3 
Using LCD Icons ...................................................................................................... 3 
Using the IP Phone Configuration Utility .............................................................. 3 
Tips............................................................................................................................. 3 
How to Use the Handset, Speakerphone, and Headset........................................ 4 
Using the Handset.................................................................................................... 4 
Using the Speakerphone ........................................................................................ 4 
Using the Headset.................................................................................................... 4 
Adjusting the Handset, Speakerphone, and Headset Volume.......................... 4 
Customizing Phone Settings ...................................................................................... 5 
Adjusting the Ringer Volume.................................................................................. 5 
Changing the Ringer Sound................................................................................... 5 
Changing the LCD Contrast ................................................................................... 6 
Making Telephone Calls.............................................................................................. 6 
Placing a Call Using a Telephone Number.......................................................... 6 
Answering a Call....................................................................................................... 6 
Call Waiting............................................................................................................... 7 
Ending a Call............................................................................................................. 7 
Muting a Call............................................................................................................. 7 
Placing a Call on Hold............................................................................................. 8 
Transferring a Call.................................................................................................... 8 
Redialing the Last Number Dialed......................................................................... 8 
Parking a Call............................................................................................................ 9 
Using Call Pickup......................................................................................................... 9 
Picking up Calls in Your Group............................................................................ 10 
Picking Up Calls Outside Your Group................................................................. 10 
Making Calls from the Directory............................................................................... 11 
Viewing or Dialing Missed Calls........................................................................... 11 
Viewing or Dialing Received and Placed Calls.................................................. 11 
Making Calls from a Corporate Directory........................................................... 12 
Using Call Forwarding............................................................................................... 13 
Cisco IP Phone Model 7960                                  
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