Cisco 7960 - Placing a Call on Hold; Transferring a Call; Redialing the Last Number Dialed

Placing a Call on Hold
While on a call, you can place the call on hold, so that the caller cannot hear you
and you cannot hear the caller. You can answer other calls while a call is on
hold.
• To place a call on hold, press the Hold soft key.
• To return to the call, press the Resume soft key. If multiple calls are on
hold, use the scroll key to select the desired call before you press
Resume.
• If multiple calls on multiple lines are on hold, press the line button for the
line to which you want to switch and use the scroll keys to select the
desired call before you press Resume.
Transferring a Call
To transfer a call to another phone:
Step 1 During a call, press the Trnsfer soft key. This places the call on hold.
Step 2 Dial the number to which you want to transfer the call.
Step 3 When it rings on the other end, press Trnsfer again, or when the party
answers, announce the call and press Trnsfer. This will automatically
disconnect you from the call.
If the party refuses the call, press the Resume soft key to return to the original
call.
Redialing the Last Number Dialed
To redial the most recently dialed number, lift the handset and press the Redial
soft key. Alternatively, you can simply press Redial to activate the speakerphone
or headset.
To redial the most recently dialed number from a line other than your primary
line, select the desired line button and then press
Redial.
Cisco IP Phone Model 7960 8