Cisco 7960 - Call Waiting; Ending a Call; Muting a Call

• To use the speakerphone, press the Answer soft key or the SPEAKER
button.
Call Waiting
The Cisco CallManager version of the Cisco IP Phone 7960 allows you to answer
an incoming call while on another line.
Step 1 During an active call you will hear a beep signaling an incoming call. The
incoming call will be viewable on your phone screen. You may choose not to
answer the call and allow it to roll over to voicemail.
Step 2 Press the Answer soft key and your 1st line will automatically be placed
on hold.
Step 3 After completing the call press Resume and you will be connected to the
1st line.
Note: You may toggle between the two lines by using your up & down scroll
button highlighting each call and pressing Resume.
Ending a Call
To end a call:
• If using the handset, hang up the handset or press the EndCall soft key.
• If using the headset, press the EndCall soft key. This method also works
for all speaker modes.
• If using the speakerphone, press SPEAKER .
Muting a Call
While on a call, you can mute the handset, headset, or speakerphone, preventing
the party you are speaking to from hearing what you or someone else in the
room is saying.
• To mute a call, press MUTE .
• To disengage mute, press MUTE again.
Cisco IP Phone Model 7960 7