Disabling Call Forward (Busy)
Cisco 7960/7940 Telephone User Guide System Telephone Features 33
620-05600070B
Disabling Call Forward (Busy)
1. Do one of the following:
• On the 7960 MGCP phone, ress 77* on the telephone keypad Call
forward (busy) is disabled and the phone hangs up.
• On the 7960 SCCP phone, press 77* on the telephone keypad.
2. On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER
button, or pickup the handset.
3. Call forwarding (busy) is disabled and the phone hangs up.
Call Forward (No Answer)
Call Forward (No Answer) allows you to forward calls that are unanswered at your
phone (when the phone is not being used) to the number you enter.
NOTE: If you are on a call and another call comes to your phone, the phone is considered
busy. If the second call is not answered, it will follow the Call Forward - Busy
treatment.
Calls forwarded to an external number (7 or more digits) that are unanswered will
roll over to voice mail (if available) at that number. Calls forwarded to an internal
number (less than 7-digit extension) that are unanswered will roll over to voice mail
(if available) for the called party or the forwarding destination, depending on the
system configuration.
External forwarding must be supported by your system for external numbers to be
accepted. Be sure to include the access code for an outside line and the area code,
if necessary, with the external number. Up to 20 digits may be entered.
Enabling Call Forward (No Answer)
NOTE: The display will show the available options as the prompts are played. Depending
on available space on the display, the final entry (usually * for re-enter or exit) may
not appear completely.
1. If you have only one extension on your phone, skip to step 2. Otherwise,
press the button for the extension you want to forward.
2. Press 78* on the telephone keypad.
3. On the 7960 SCCP, press the Dial soft key.
• If you do not have a previously configured forward number, you will be
instructed to enter a forwarding number and press #.
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