Call Forward (No Answer)
34 System Telephone Features Cisco 7960/7940 Telephone User Guide
620-05600070B
• If you previously configured a forwarding number, you will be instructed
to do one of the following:
• Press 1 to enable forwarding. Go to step 10.
• Press 2 to change the current forwarding number. Go to step 4.
4. Enter the number to which you want to forward your calls when the phone is
unanswered. Be sure to enter the number exactly as you would if you were
to call that number. Include the area code, if necessary. The display shows
the number as it is entered.
5. Press # on the telephone keypad.
6. A prompt asks you to confirm the forwarding number by pressing # or re-enter
the forwarding number by pressing *.
If you entered an external number, but are not allowed to forward calls to
external numbers, a prompt states the number is invalid and requests you
enter a number.
7. If you pressed *, return to step 4 or hang up.
8. If you pressed #, you are offered the option to verify the forwarding number.
• Press 1 to verify the number you entered.
• Press 2 to enable the number. Go to step 10.
9. If you pressed 1, the forwarding number is dialed.
• Call is answered by a person: Explain your call, have them hang up,
and then press # to enable the forwarding number or * to exit without
enabling forwarding.
• Call is not answered: Prompt explains call not connected and asks you
to press # to enable the forwarding number or * to exit without enabling
forwarding.
• Answering machine or voice mail answers: Press # to escape, and
then press # to enable the forwarding number or * to exit without enabling
forwarding.
10. Call forward (no answer) is enabled.
Calls forwarded to an off-net number that are unanswered will roll over to
voice mail (if available) at the forwarded to destination. Calls that stay on-net
and are unanswered will roll over to your voice mail (if available).
Disabling Call Forward (No Answer)
1. Do one of the following:
• On the 7960 MGCP phone, press 79* on the telephone keypad. Call
forward (no answer) is disabled and the phone hangs up.
• On the 7960 SCCP phone, press 79* on the telephone keypad.
2. On the 7960 SCCP phone, press the Dial soft key, or line or SPEAKER
button, or pickup the handset.
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