Reference Guide
Cisco
9900
Overview of a Cisco Phone
Model depicted is a 9971
Camera
Turn ring to
Open/Close
(if equipped)
Session Buttons
Each corresponds to an Active
Call or Call Function. Call info and
status icons appear in the Session
Label to the left of the button.
Calls are displayed in order,
oldest (at the top) to newest.
Press an Active Session button to
Answer call, or to return to a held
call.
Press an Idle Session button to
perform call functions, such as to
place a call or view call history.
LEDs on button change to
indicate call status.
Soft Keys
Displays available features and/
or actions. (Pending model,
press button or touch screen.)
Applications Button
Use to access call history,
preferences, and phone
information.
Programmable Feature
Buttons
Phone Line, Speed Dial, or
Calling Features
Pressing a lie button will
display the Session Buttons,
which will show the Active
Calls for that line.
Handset Light Strip
Flashes to indicate an incoming
call, or Solid to indicate new
voice mail message(s).
9900R (Revised 11/19/2013)
Header Line
Displays date &
tune, Call Line ID
information, and
Phone Status
New Call Icon
Press Session
button/touch
screen icon (if
capable) to make
a new call
Back Button
Returns to previous screen/
menu.
Release/Disconnect
Press to end call or an active
session.
Navigation Pad
Provides 4-way navigation &
“Select” button (round center)
Conference Button
Hold Transfer
Dial Pad
Allows you to dial phone numbers, enter
letters, and choose menu items (by entering
the item number).
Speakerphone
On/Off
Mute
On/Off
Headset
On/Off
(if equipped)
Volume Control
Increase/decrease volume.
Controls handset, headset, and
speakerphone volume (off-hook)
and ringer volume (on-hook).
Voice Mail
Press to access voice mail
system.
Contacts Menu
Opens/closes the Contacts menu.
Use to access personal and
corporate directories,.
www.its.ny.gov/telecommunications
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