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Cisco 7861 User Manual

Cisco 7861
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Cisco IP Phone 7800 Series Multiplatform Phones User Guide
First Published: 2016-01-29
Last Modified: 2023-01-18
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

Table of Contents

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Cisco 7861 Specifications

General IconGeneral
SpeakerphoneYes
Wall MountableYes
ProtocolsSIP
Display3.5-inch grayscale
PoEYes
Audio CodecG.711, G.729, G.722, iLBC
Headset PortYes
Weight1031 g
Line Keys16 line keys

Summary

Your Phone

The Cisco IP Phone 7800 Series

Overview of the Cisco IP Phone 7800 Series models and their capabilities.

Connect to the Network

Guide on connecting the Cisco IP Phone to the telephone network.

Onboard Your Phone with Activation Code

Process for onboarding the phone using a unique activation code.

Phone Web Page

Using the phone's web interface for advanced configuration and management.

Troubleshooting

Guidance for diagnosing and resolving common issues with the Cisco IP Phone.

View the Network Status

Checking the phone's current network connection status and details.

View Call Records in Call Statistics

Accessing and reviewing detailed call records and statistical information.

Calls

Make Calls

General instructions and methods for making phone calls.

Make an Emergency Call

Procedure for making emergency calls and how location information is used.

Speed Dial

Overview of the Speed Dial feature for quick call initiation.

Answer Calls

General information and methods for answering incoming calls.

Hold Calls

General information and procedures for placing calls on hold.

Call Park

Overview of the Call Park feature for temporarily holding calls.

Forward Calls

General information on setting up call forwarding services.

Transfer Calls

General information and procedures for transferring calls to other parties.

Conference Calls and Meetings

Steps for initiating and managing conference calls with multiple participants.

Record a Call

How to record an active phone call for later reference.

Call Center Features

Overview of features and functionalities for call center agents.

Contacts

Recent Calls

Voicemail

Settings

Product Safety and Security

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