Cisco 7861 User Manual

Procedure
From an active call or after a call, press Trace.
Escalate a Call to a Supervisor
When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.
Before you begin
Your administrator enables emergency escalation on your phone.
Procedure
Step 1 From an active call, press Emergency.
Step 2 In the Emergency Escalation window, click OK.
You can enter preferred emergency escalation number, or you can leave it empty if you do not have any
supervisor preference. You will not see any emergency escalation number.
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
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Calls
Escalate a Call to a Supervisor

Cisco 7861 Specifications

General

Speakerphone	Yes
Wall Mountable	Yes
Protocols	SIP
Display	3.5-inch grayscale
PoE	Yes
Audio Codec	G.711, G.729, G.722, iLBC
Headset Port	Yes
Weight	1031 g
Line Keys	16 line keys