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Cisco IP Phone 7800 Series User Manual

Cisco IP Phone 7800 Series
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Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832,
and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark
Call)
First Published: 2016-03-04
Last Modified: 2020-06-15
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

Table of Contents

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Cisco IP Phone 7800 Series Specifications

General IconGeneral
ProtocolsSIP, SCCP
BluetoothNo
Wi-FiNo
ConnectivityEthernet
PoEIEEE 802.3af/at
SpeakerphoneFull-duplex
Headset SupportYes, via headset port
Ethernet PortsDual 10/100/1000 Ethernet ports
Codec SupportG.711, G.722, G.729, iLBC
SecurityTLS, SRTP, 802.1X
USB PortYes
MountingDesk or wall
AudioWideband audio (G.722), Handset and speakerphone

Summary

CHAPTER 1 Accessories Available for Your Phone

Cisco IP Phone 8800 Series Supported Accessories

Lists accessories compatible with Cisco IP Phone 8800 Series models.

Cisco IP Phone 7800 Series Supported Accessories

Details accessories supported by Cisco IP Phone 7800 Series models.

Cisco IP Conference Phone 7832 Supported Accessories

Information on accessories for the Cisco IP Conference Phone 7832.

Headsets

Guidelines and information on using various headset types with Cisco phones.

CHAPTER 2 Activate Your Phone

Get an Activation Code

Steps to obtain an activation code for setting up your Cisco phone.

Activate Your Phone Automatically with a QR Code

Procedure for activating phone using QR code scanning for compatible models.

Activate Your Phone Manually

Instructions for manual phone activation using an activation code.

CHAPTER 3 Add Buttons to Your Phone (8800 Series)

Cisco IP Phone 8800 Key Expansion Module

Overview of the key expansion module for adding buttons to 8800 Series phones.

Key Expansion Module Buttons and Hardware

Description of the buttons and hardware components of the key expansion module.

Connect a Key Expansion Module to a Cisco IP Phone

Step-by-step guide for physically connecting a key expansion module to the phone.

Connect Two or Three Key Expansion Modules to a Cisco IP Phone

Instructions for connecting multiple key expansion modules to the phone.

CHAPTER 4 Adjust Your Phone on Your Desk

Change the Viewing Angle of Your Phone (7800 Series)

How to adjust the phone's angle for better screen visibility on 7800 Series phones.

Change the Viewing Angle of Your Phone (8800 Series)

How to adjust the phone's angle for better screen visibility or camera view on 8800 Series.

Adjust the Handset Rest

Guide to adjusting the handset rest for secure seating in the cradle.

CHAPTER 5 Answer Calls from Your Hunt Group on Your Phone

Answer a Call Within Your Hunt Group

Procedure for answering calls that arrive within a hunt group.

Sign In and Out of a Hunt Group

Instructions for managing your membership in hunt groups to receive or stop calls.

CHAPTER 6 Answer Calls on Your Analog Phone

Answer a Call On Your Analog Phone

Basic procedure for answering calls on an analog phone connected via ATA.

Answer Call Waiting on Your Analog Phone

How to handle call waiting on an analog phone.

CHAPTER 7 Answer Calls on Your Conference Phone

Answer a Call

Simple steps to answer an incoming call on the conference phone.

Answer Call Waiting on Your Conference Phone

How to manage call waiting on the conference phone.

CHAPTER 8 Answer Calls on Your Desk Phone

Answer a Call

Steps to answer an incoming call using the desk phone's line button.

Answer Call Waiting

How to handle call waiting on a desk phone.

Answer Calls Automatically

Configuration for the phone to automatically answer incoming calls.

CHAPTER 9 Change the Sound on Your Phone

Mute Your Call

How to mute your microphone during a call.

Adjust the Phone Ringer Volume

Guide to changing the volume of incoming call ringtones.

Change the Ringtone

Steps to select and set a custom ringtone for incoming calls.

CHAPTER 10 Change the Video Settings on Your Cisco IP Phone 8845, 8865, and 8865NR

Adjust the Video Brightness

Instructions for adjusting screen brightness for better video visibility.

Adjust the Video Bandwidth

How to configure bandwidth settings to improve video call quality.

CHAPTER 11 Check Your Voicemail

Check Your Voicemail from Your Desk Phone

Procedure to access and listen to voicemail messages from the desk phone.

Check Your Voicemail from Any Phone

Steps to access voicemail remotely using external access information.

Delete Your Voicemail Messages

How to remove unwanted voicemail messages to manage mailbox storage.

CHAPTER 12 Conference Phone Navigation, Softkeys, and Screen

Conference Phone Navigation

How to navigate menus and select items using the conference phone's controls.

Conference Phone Softkeys

Understanding the function and use of softkey buttons on the conference phone.

CHAPTER 13 Get Started with Cisco Webex Settings

Complete Your Initial Setup in Cisco Webex Settings

Walkthrough for completing initial phone setup and registration in Webex Settings.

Cisco Webex Settings Basics

Overview of key features and controls available within Cisco Webex Settings.

CHAPTER 14 Getting Started with Your New ATA

Your New ATA

Introduction to the Analog Telephone Adapter (ATA) and its interfaces.

Install Your New ATA

Steps for physically installing the ATA device and connecting it to the network.

Complete Your Initial Setup in Cisco Webex Settings

Walkthrough for completing initial ATA setup and registration in Webex Settings.

Activate Your ATA

Procedure for activating the ATA and registering it with the Cisco Webex service.

Supported ATA Call Features

Overview of call features supported by the Analog Telephone Adapter (ATA).

CHAPTER 15 Get Started with Your New Phone

Your New Phone

Overview of the initial steps required to start using your new Cisco phone.

Install Your New Phone (7800 Series) on Webex Calling

Instructions for installing Cisco IP Phone 7800 Series models.

Install Your New Phone (8800 Series) on Webex Calling

Guide for installing Cisco IP Phone 8800 Series models.

Install Your New Conference Phone (7832)

Steps for installing the Cisco IP Conference Phone 7832.

Complete Your Initial Setup in Cisco Webex Settings

Walkthrough for completing initial phone setup and registration in Webex Settings.

Activate Your Phone Manually

Instructions for manually activating the phone using an activation code.

Activate Your Voicemail Account

Steps to set up and activate your voicemail account on the phone.

Voicemail PIN Rules

Requirements and guidelines for creating a secure voicemail PIN.

CHAPTER 16 Make a Conference Call on Your Phone

Three-Way Conference Calling

How to set up and conduct a three-way conference call.

Add Another Person to a Call (8800 Series)

Steps to add participants to an active call on 8800 Series phones.

CHAPTER 17 Make Basic Calls with Your Analog Phone

Make a Call from Your Analog Phone

Procedure for making basic calls using an analog phone via ATA.

Redial a Number from Your Analog Phone

How to redial the last number called on an analog phone.

CHAPTER 18 Make Basic Calls from Your Conference Phone

Make a Call

Basic steps to make a call using the conference phone.

Make a Speed-Dial Call with Your Conference Phone

How to initiate calls using pre-configured speed-dial entries.

CHAPTER 19 Make Basic Calls from Your Phone

Make a Call with the Speakerphone

Instructions for making hands-free calls using the speakerphone.

Make a Call with a Standard Headset

Guide to connecting and using a standard headset for calls.

CHAPTER 20 Make It Easier to View Your Phone Screen

Adjust the Screen Brightness (8800 Series)

How to adjust the screen brightness for improved readability.

Change the Font Size

Steps to modify the font size on the phone screen for better legibility.

CHAPTER 21 Make Video Calls from Your Cisco IP Phone 8845, 8865, and 8865NR

Make a Video Call

Procedure for initiating video calls on supported Cisco IP phone models.

Stop Your Video

How to disable your video feed during an active video call.

CHAPTER 22 Manage Mobile Contacts on Your Desk Phone (8800 Series)

View Your Mobile Contacts on Your Desk Phone

Accessing and viewing mobile phone contacts directly from the desk phone.

Save Contacts from Your Mobile Device on Your Desk Phone

Process for saving mobile contacts to the desk phone's list.

CHAPTER 23 Mount Your Phone to a Wall

Wall Mount Kits

Information on selecting the correct wall mount kit specific to your phone model.

Install a Spare Wall Mount Kit

Detailed steps for installing a wall mount kit onto a wall surface.

Attach the Phone Bracket to the Phone

Guide on securely attaching the phone bracket to the phone unit.

CHAPTER 24 Pair a Mobile Device with Your Desk Phone (8800 Series)

Pair a Mobile Device with Your Desk Phone

Instructions for establishing a Bluetooth connection between your mobile device and desk phone.

CHAPTER 25 Park Calls on Your Phone

Park a Call

Steps to temporarily store an active call for retrieval by another user.

Retrieve a Parked Call

How to pick up a call that has been parked by another user.

CHAPTER 26 Personalize Your Phone (8800 Series)

Change the Wallpaper

Instructions for customizing the phone's background image or wallpaper.

Change the Phone Name

How to rename your phone for easier identification, e.g., via Bluetooth.

CHAPTER 27 Phone Firmware

Postpone a Phone Upgrade

Options for delaying an automatic phone firmware upgrade.

View the Progress of a Phone Firmware Upgrade

How to check the status and progress of a phone firmware update.

CHAPTER 28 Phone Navigation, Softkeys, Buttons, and Screen

Phone Buttons and Screens

Overview of physical buttons and screen elements on Cisco IP phones.

Navigation

How to use the navigation cluster to move through menus and select options.

CHAPTER 29 Place Calls on Hold on Your Phone

Put a Call on Hold

Procedure for placing an active call on hold.

Swap Between Active and Held Calls

How to switch between currently active and held calls.

CHAPTER 30 Product Safety and Security for Your Phone

Safety and Performance Information

General information regarding phone safety, performance, and best practices.

Compliance Statements

Official statements regarding compliance with various regulatory standards and directives.

Cisco Product Security Overview

Information about the product's security features and compliance with U.S. export regulations.

Important Online Information

Links to essential online resources such as EULA and regulatory compliance documents.

FCC Compliance Statements

FCC Part 15.19 Statement

Statement regarding device compliance with FCC Part 15 rules for non-interference.

CHAPTER 35 Use a Bluetooth Headset with Your Phone (8800 Series)

Bluetooth Headsets

Overview of using Bluetooth headsets with supported Cisco IP phones.

Add a Bluetooth Headset

Step-by-step guide to pair and connect a Bluetooth headset to the phone.

Remove a Bluetooth Headset

Instructions for unpairing and removing a Bluetooth headset from the phone.

CHAPTER 36 Use a Standard Headset with Your Phone

Connect a Standard Headset

Guide for plugging a standard headset into the phone's rear jack.

Set Up a Wideband Standard Headset

How to enable wideband audio for enhanced sound quality with compatible headsets.

CHAPTER 37 Use a USB Headset with Your Phone (8800 Series)

Connect a USB Headset

Instructions for connecting a USB headset to the phone's USB port.

CHAPTER 38 Use Applications on Your Phone

View Active Applications

How to see which applications are currently running on your phone.

Close Active Applications

Steps to terminate or close running applications on the phone.

CHAPTER 39 Use Barge and Privacy on Shared Lines

Add Yourself to a Call on a Shared Line

Procedure to join an existing call on a shared line.

Enable Privacy on a Shared Line

How to prevent others on shared lines from seeing your call activity.

CHAPTER 40 View Recent Calls on Your Phone

View Your Recent Calls

How to access and view the list of recent incoming and outgoing calls.

Delete a Call Record

Steps to remove individual call entries from the call history.

CHAPTER 41 Voicemail on Your Analog Phone

Check Your Voicemail from Your Analog Phone

Procedure to access voicemail messages on an analog phone.

CHAPTER 42 Your Cisco IP Conference Phone 7832

The Cisco IP Conference Phone 7832

Introduction to the Cisco IP Conference Phone 7832 and its features.

Cisco IP Phone 7832 Buttons and Hardware

Description of the physical buttons and hardware components of the 7832 phone.

CHAPTER 43 Your Cisco IP Phone 7800 Series

The Cisco IP Phone 7800 Series

Overview of the Cisco IP Phone 7800 Series models and their capabilities.

Cisco IP Phone 7800 Series Buttons and Hardware

Details on the buttons and hardware of the Cisco IP Phone 7800 Series.

CHAPTER 44 Your Cisco IP Phone 8800 Series

The Cisco IP Phone 8800 Series

Introduction to the Cisco IP Phone 8800 Series and its various models.

Cisco IP Phone 8800 Series Buttons and Hardware

Description of the buttons and hardware for Cisco IP Phone 8800 Series models.

Protect Your Video Phone Camera

Advice on protecting the phone's camera during transport.

CHAPTER 45 Additional Information

Adjust the Phone Screen Backlight (7800 Series) on Webex Calling

How to adjust the screen backlight on 7800 Series phones.

Answer Webex Calls Automatically (Formerly Spark Call)

Configuration for automatically answering incoming Webex calls.

Forward Your Analog Phone Calls to Another Number

Steps to forward analog phone calls to a different number.

Handle Work Calls from Any Phone

Setting up single number reach to answer work calls from any device.

Install Your New Phone (7800 Series) on Webex Calling

Guide for installing the Cisco IP Phone 7800 Series.

Install Your New Phone (8800 Series) on Webex Calling

Guide for installing the Cisco IP Phone 8800 Series.

Transfer a Call from Your Analog Phone

How to transfer calls from an analog phone, including blind and supervised transfers.

Transfer a Call to Another Person from Your Phone

Steps to transfer a call to another person or their voicemail.

Your Desk Phone Button Layout on Webex Calling

Explanation of the default and customized button layouts on desk phones.

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