Answer Webex Calls Automatically (Formerly Spark Call)
You can answer your calls with your desk phone automatically without having to pick up the phone. Calls
ring once and then connect right away as long as you're not already on a call. This comes in handy if you are
busy with food preparation and don't want to touch the handset. Or if you're eating your lunch and want calls
to connect right away. If you leave your desk, remember to turn off auto answer.
You can choose whether to hear all incoming calls on your phone headset or speaker. Make sure that you
don't have different audio output selected on your phone. If you used a different output on your last call, you
may encounter unexpected results with auto answer. For example, if you used your headset button on your
phone for your last call, choosing speaker for auto answer doesn't have any effect.
Audio ResultAuto Answer ConfigurationPhone Button
HeadsetHeadsetHeadset
HeadsetSpeakerHeadset
Auto Answer doesn't work.HeadsetSpeaker
SpeakerSpeakerSpeaker
Note: If you leave your handset off hook and select speaker for auto answer, calls connect through your
handset.
You can only turn on this feature for your primary line. If your line is shared with others, the last person to
set auto answer is the one who gets to enjoy the feature. For example, let's say you share a line with Bob and
you configure auto answer. Calls ring once on Bob's phone but are auto answered on your phone. If Bob later
sets up auto answer on this shared line, the feature is automatically disabled on your phone. Don't worry: a
message is displayed if someone else is using this feature.
Auto answer settings override the calling device you've chosen in Cisco Webex. For example, you have two
desk phones (phone A and phone B) and choose to have all Cisco Webex app calls ring phone A. If you set
up auto answer on phone B, all calls from the app ring phone B, regardless of what device was selected in the
app.
Note
Procedure
Step 1 From Cisco Webex Settings, select Call Settings.
Step 2 If you have more than one desk phone registered to you, select a device.
Step 3 Turn on Auto Answer using the toggle.
Step 4 Indicate whether you want to hear the call through your phone speaker or headset.
Step 5 Select Save.
Cisco IP Phone 7800 and 8800 Series, Cisco IP Conference Phone 7832, and Cisco ATA 190-SC User Guide for Webex Calling (formerly Spark
Call)
169
Additional Information
Answer Webex Calls Automatically (Formerly Spark Call)
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