Cisco 7911G - IP Phone VoIP User Manual

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Cisco Unified IP Phone 7906G and
7911G Administration Guide for
Cisco Unified Communications
Manager 6.0
Text Part Number: OL11954-01

Cisco 7911G - IP Phone VoIP Specifications

General

Brand	Cisco
Model	7911G - IP Phone VoIP
Category	IP Phone
Language	English

Summary

Preface

Overview

Provides a summary of the document's scope, purpose, and content.

Audience

Defines the intended readers and their required technical background for the manual.

Organization

Describes the structure and flow of information presented in the manual.

Related Documentation

Lists other Cisco publications for additional information and context.

Obtaining Documentation, Obtaining Support, and Security Guidelines

Provides guidance on accessing Cisco resources, support, and security policies.

Cisco Product Security Overview

Outlines the product's compliance with cryptographic regulations and export laws.

Document Conventions

Explains the formatting, symbols, and typographical conventions used throughout the document.

CHAPTER 1 An Overview of the Cisco Unified IP Phone

Understanding the Cisco Unified IP Phones 7906G and 7911G

Details the features, design, and capabilities of the Cisco Unified IP Phone models.

What Networking Protocols Are Used?

Explains the essential networking protocols that enable voice communication over IP networks.

What Features are Supported?

Lists and describes the core telephony and productivity features supported by the IP phones.

Understanding Security Features for Cisco Unified IP Phones

Covers the security mechanisms implemented to protect the phone and network communications.

Overview of Configuring and Installing Cisco Unified IP Phones

Provides a high-level overview of the procedures for setting up and deploying the IP phones.

CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network

Understanding Interactions with Other Cisco Unified Communications Products

Explains how the IP phones interact with other Cisco Unified Communications components.

Providing Power to the Cisco Unified IP Phones 7906G and 7911G

Details the methods for powering the Cisco Unified IP Phones, including PoE and external adapters.

Understanding Phone Configuration Files

Explains the role and content of configuration files stored on the TFTP server.

Understanding the Phone Startup Process

Describes the sequence of steps the phone follows during its startup process.

Adding Phones to the Cisco Unified Communications Manager Database

Outlines various methods for registering IP phones with the Cisco Unified Communications Manager.

Using Cisco Unified IP Phones with Different Protocols

Discusses support for SCCP and SIP protocols and how to convert between them.

Determining the MAC Address of a Cisco Unified IP Phone

Provides methods to identify the unique MAC address of the Cisco Unified IP Phone.

CHAPTER 3 Setting Up the Cisco Unified IP Phone

Before You Begin

Outlines the prerequisites and initial considerations before starting the phone setup process.

Understanding the Cisco Unified IP Phones 7906G and 7911G Components

Describes the physical parts, ports, and accessories of the Cisco Unified IP Phone models.

Installing the Cisco Unified IP Phone

Provides detailed step-by-step instructions for the physical installation of the IP phone.

Mounting the Phone to a Wall

Details the procedure for securely mounting the Cisco Unified IP Phone onto a wall.

Verifying the Phone Startup Process

Explains how to confirm that the phone is starting up correctly and displaying information.

Configuring Startup Network Settings

Covers manual configuration of IP address, DNS, and TFTP settings if DHCP is not used.

Configuring Security on the Cisco Unified IP Phone

Details the steps for setting up security features, including certificates and authentication.

CHAPTER 4 Configuring Settings on the Cisco Unified IP Phone

Configuration Menus on the Cisco Unified IP Phones 7906G and 7911G

Introduces the on-device menus for accessing and changing phone configuration options.

Overview of Options Configurable from a Phone

Lists the general settings that can be adjusted directly from the phone's interface.

Network Configuration Menu

Details network settings such as IP address, DHCP, TFTP, and VLAN configuration.

Device Configuration Menu

Covers phone-specific settings including CallManager, SIP, and media configurations.

Security Configuration Menu

Explains security options like device authentication, CTL files, and 802.1X settings.

CHAPTER 5 Configuring Features, Templates, Services, and Users

Telephony Features Available for the Cisco Unified IP Phone

Lists and describes various call handling features and their configuration.

Configuring Corporate and Personal Directories

Explains how to set up and use corporate and personal contact directories.

Modifying Phone Button Templates

Details how to customize the layout and assignment of features to phone buttons.

Configuring Softkey Templates

Covers the management and customization of softkey appearances and functions.

Setting Up Services

Guides on configuring and enabling various phone services like XML applications.

Adding Users to Cisco Unified Communications Manager

Describes the process of creating and managing user accounts within the UCM system.

Managing the User Options Web Pages

Explains how users can customize their phone features and settings through a web interface.

CHAPTER 6 Customizing the Cisco Unified IP Phone

Customizing and Modifying Configuration Files

Guides on editing XML configuration files and uploading custom resources to the TFTP server.

Creating Custom Phone Rings

Details the process of creating and implementing custom ringtones for the IP phones.

Creating Custom Background Images

Explains how to add custom PNG images and list them for phone background selection.

Configuring Wideband Codec

Covers the configuration and use of wideband audio codecs for improved voice quality.

CHAPTER 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone

Model Information Screen

Displays detailed hardware and software information about the IP phone.

Status Menu

Provides access to screens showing system messages, network stats, and firmware versions.

Status Messages Screen

Shows the most recent system messages, including potential error indicators and actions.

Network Statistics Screen

Displays detailed Ethernet traffic statistics for network performance analysis.

Firmware Versions Screen

Lists the firmware versions currently running on the phone.

Call Statistics Screen

Provides call counters and voice quality metrics for recent call activity.

CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely

Accessing the Web Page for a Phone

Details the procedure for connecting to the IP phone's web management interface.

Disabling and Enabling Web Page Access

Covers security settings to control remote access to the phone's web interface.

Device Information

Displays detailed hardware and software information via the phone's web page.

Network Configuration

Shows network settings and status information accessible through the phone's web page.

Network Statistics

Provides detailed network traffic statistics viewable through the phone's web page.

Device Logs

Allows access to various log files for troubleshooting purposes via the web interface.

Streaming Statistics

Displays real-time stream data and quality metrics accessible through the phone's web page.

CHAPTER 9 Troubleshooting and Maintenance

Resolving Startup Problems

Guides on troubleshooting issues that prevent the Cisco Unified IP Phone from starting up.

Cisco Unified IP Phone Resets Unexpectedly

Addresses common causes and solutions for unexpected phone resets during calls or idle states.

Troubleshooting Cisco Unified IP Phone Security

Covers security-related issues and provides troubleshooting steps for authentication and configuration.

General Troubleshooting Tips

Offers solutions for common operational issues like daisy-chaining, voice quality, and display problems.

Resetting or Restoring the Cisco Unified IP Phone

Explains procedures for performing basic and factory resets to restore phone settings.

Using the Quality Report Tool

Details how to use the Quality Report Tool (QRT) for reporting call quality issues.

Monitoring the Voice Quality of Calls

Explains how to interpret voice quality metrics like MOS LQK and Conceal Ratio.

Where to Go for More Troubleshooting Information

Provides links to Cisco.com resources for advanced troubleshooting assistance.

Cleaning the Cisco Unified IP Phone

Offers basic instructions on how to clean the phone's exterior and screen.

APPENDIX A Providing Information to Users

How Users Obtain Support for the Cisco Unified IP Phone

Guides on how to provide end-users with contact information for phone support and assistance.

How Users Get Copies of Cisco Unified IP Phone Manuals

Information for administrators on how end-users can access phone documentation.

How Users Subscribe to Services and Configure Phone Features

Explains how end-users can access web pages to manage services and phone settings.

How Users Access a Voice Messaging System

Provides end-users with instructions on accessing their voice mail accounts.

How Users Configure Personal Directory Entries

Details how end-users can manage their personal contact entries and synchronize address books.

APPENDIX B Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G

Cisco Unified IP Phone 7906G and 7911G Feature Support by Protocol

Provides a high-level comparison of calling features supported by SCCP and SIP protocols.

APPENDIX C Supporting International Users

APPENDIX D Technical Specifications

Physical and Operating Environment Specifications

Lists the operating temperature, humidity, and physical dimensions of the IP phones.

Cable Specifications

Details the types of cables and connectors used for phone connectivity.

Network and Access Port Pinouts

Provides pinout diagrams for the network and access ports on the IP phones.