Cisco 7911G - IP Phone VoIP - Troubleshooting and Maintenance

Contents
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Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0
OL11954-01
Network Statistics Screen 7-13
Firmware Versions Screen 7-15
Call Statistics Screen 7-16
CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely 8-1
Accessing the Web Page for a Phone 8-2
Disabling and Enabling Web Page Access 8-4
Device Information 8-4
Network Configuration 8-6
Network Statistics 8-11
Device Logs 8-14
Streaming Statistics 8-15
CHAPTER 9 Troubleshooting and Maintenance 9-1
Resolving Startup Problems 9-2
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal
Startup Process
9-2
Symptom: The Cisco Unified IP Phone Does Not Register with
Cisco Unified Communications Manager
9-3
Identifying Error Messages 9-4
Registering the Phone with Cisco Unified Communications
Manager
9-4
Checking Network Connectivity 9-4
Verifying TFTP Server Settings 9-5
Verifying IP Addressing and Routing 9-5
Verifying DNS Settings 9-6
Verifying Cisco Unified Communications Manager Settings 9-6
Cisco Unified Communications Manager and TFTP Services Are Not
Running
9-6
Creating a New Configuration File 9-7