Cisco Catalyst Express 500 - Troubleshooting

Chapter 1 Getting Started Guide
Troubleshooting
1-14
Getting Started Guide for the Catalyst Express 500 Switches
OL-9340-01
About Cisco Network Assistant
Cisco Network Assistant is a free software program that you download from
Cisco.com and run on your PC. Network Assistant offers advanced options for
configuring and monitoring multiple devices. Click Network Assistant on the
device manager menu for more information.
Troubleshooting
Help with the initial switch configuration is provided below. For additional
assistance, refer to the online documentation at Cisco.com > Technical Support
& Documentation > Switches > Cisco Catalyst Express 500 Series Switches.
Checklist Recommendation
Was the SETUP LED
blinking when you pressed
the SETUP button?
If no, or you are not sure, restart the switch. Make
sure that the SETUP LED is blinking when you
press the SETUP button.
Did you connect your PC to
the wrong switch port?
Verify that you are connected to the switch port
with the blinking LED as shown in Step 6.
Did you start a browser
session on your PC before
the SETUP LED was solid
green?
If yes, or you are not sure, restart the switch.
Perform Step 2 through Step 6. When the SETUP
LED is solid green, start a browser session on your
PC. Complete the set-up procedure.
Did you start a browser
session on your PC and the
set-up page did not appear?
If the window does not appear, enter a URL in
your browser, such as cisco.com or another
well-known website.
Did you have a pop-up
blocker running on your PC
when you connected to the
switch port?
If yes, disconnect the cable from the switch port,
disable the pop-up blocker, and reconnect to the
switch. Press the SETUP button to continue.
Did you have proxy
settings enabled in your
browser software when you
connected to the switch
port?
If yes, disconnect the cable from the switch port,
disable the proxy settings, and reconnect to the
switch. Press the SETUP button to continue.