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• If you are using the handset, just hang up.

• If you are using the speakerphone, press the Speaker button.

• If you are using a headset, either press the Headset button (wired) or replace the receiver (when using

certain wireless models).

Ignoring an Incoming Call:

• When call lands press ‘Ignore’ soft-key button.

Transferring a Call

You can perform following types of transfers:

Performing an Attended Transfer

• Attended Transfer:

- transfer the call while the phone is ringing.

- wait for the person to answer before transferring the call.

STEP 1 - During an active call, press ‘xfer’ soft-key. The call is placed on hold and a new line is opened to

dial the number where the call in intended to be transferred.

STEP 2 Either:

• Enter the number to which you want to transfer the call, then press the ‘dial’ soft-key or wait a few

seconds.

• Press the ‘dir’ soft-key and either choose a number from the personal directory or select the

Corporate Directory, then press the ‘dial’ soft-key.

STEP 3 - Press the ‘xfer’ soft-key after the phone begins to ring, or at any time after the phone is

answered.

Performing an Unattended (Blind) Transfer

• Blind Transfer—You transfer the call without speaking to the other party to which you are transferring

the call.

STEP 1- During an active call, press the ‘bXfer’ soft-key.

STEP 2- Enter the number to which you want to transfer the call and press the ‘dial’ soft-key. The call is

transferred with no further action required on your part.

Cisco SPA 504 User Manual

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