What to do if Cisco Network Router user can’t make certain calls (e.g. to a mobile, international calls, interstate calls)?
Contact your Account holder or Administrator to review the types of outgoing calls that can be made from the phone. Your administrator can change the restrictions by logging into CommPilot as an Administrator and reviewing the Outgoing Call settings.
What to do if Cisco Network Router phone has a dial tone, but no ring?
Try changing the ring volume or ring type. To change the ring volume, press the up arrow on the Volume key on the front of the phone. To change the ring type: Press the Setup key on the phone, then navigate to the Ring Tone option (option 4) and select a different ring type.
What to do if Cisco SRP527W user’s Calling Line ID is not displayed for outgoing calls?
Log in to CommPilot and go to the Block Calling Line ID menu. If the feature is turned ON, switch it OFF to allow your number to be displayed on outgoing calls.
What to do if Cisco Network Router calls divert to MessageBank® too quickly?
Increase the number of rings configured for Call Forward No Answer and Third Party Voicemail Support by logging into CommPilot.
What to do if Cisco Network Router internet is working but phones, fax and/or EFTPOS not working?
If your everyday DSL connection has gone down, Broadband Backup will allow you to browse the Internet and get email. Your phones, fax, and EFTPOS machines will not be connected on Broadband Backup.
How to fix Cisco Network Router phone with a dial tone, but faint display?
Try increasing the contrast. Press the phone’s SETUP button, press the down arrow button to highlight the Contrast option (option 17), press the select button, and then press the right arrow to increase the contrast.
Crucial details on using the Self-Install CD and system requirements for setup.
Instructions for inserting and initiating the Self-Install CD on Windows and Mac.
Guidance on router installation and understanding its front panel lights.
Steps to configure remote working on the router using the Self-Install CD.
Instructions for individually configuring each PC to enable Remote Working.
Procedures for using the Remote Working client after setup for both Windows and Mac.
Steps to resolve internet connectivity issues for wired computers.
Steps to resolve internet connectivity issues for wireless computers.
Comprehensive troubleshooting for complete internet outage scenarios.
General| Device Type | Wireless Router |
|---|---|
| LAN Ports | 4 x 10/100 Mbps |
| Maximum Wireless Data Rate | 54 Mbps |
| Frequency Band | 2.4 GHz |
| Firewall | Yes |
| VPN Support | Yes |
| WAN Ports | 1 |
| Wireless Standards | IEEE 802.11b/g |
| Firewall Protocol | SPI |
| Security Features | WEP, WPA, WPA2 |
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