Cisco VG400 series - Troubleshooting; Troubleshooting the Cisco VG400 Voice Gateway

CHAPTER 4
Troubleshooting
This section describes possible mechanical problems and corrective actions.
Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement
1030
Danger
No user-serviceable parts inside. Do not open. Statement 1073
Danger
If there appears to be a malfunction, first check all cables and connections. If these are in order, see the
Troubleshooting, on page 29 section for specific troubles and solutions.
For problems with the configuration, refer to Cisco vg400 Voice Gateway Software Configuration Guide..
Table 6: Troubleshooting the Cisco VG400 Voice Gateway
Corrective ActionPossible CauseSymptom
Switch power source onPower source switched offPower LED and fan are off
Check/replace power cableFaulty power cable
Check/correct input powerFaulty power source
Contact Cisco
1
or your Cisco resellerFaulty internal power supply
Contact Cisco 1 Technical Service Center or your Cisco reseller
Faulty Cisco VG400Power LED on; fan off
Contact Cisco 1 or your Cisco resellerFaulty Cisco VG400Power LED off; fan on
Check/replace modem/terminalFaulty modem console terminalNo initialization response from
Cisco VG400
Check/replace cableFaulty cabling to terminal
Contact Cisco 1 or your Cisco resellerFaulty Cisco VG400
Cisco VG400 Voice Gateway Hardware Installation Guide
29