Cleanmate S 995 - Troubleshooting

22
Trouble Shooting
If eorr occurs, LED indicator on the button will be red flash and there will be voice prompt for the
instructions as follows.
Item Fault Prompt Cause Solution
1
Main brush fault, please
clean the main brush.
Main brush stuck.
Pls dismantle and
clean main brush.
Pls remove all fragile objects and cords,
clothing, paper, loose cables, make
sure No scattered items on the ground.
2
Side brush fault, please
clean the side brush.
Side brush stuck
Pls dismantle and clean side brush.
Pls remove all fragile objects and cords,
clothing, paper, loose cables, make
sure No scattered items on the ground.
3
Wheel overload, please
clean the wheel
assembly.
Wheel stuck
Pls check and c
lean the wheel.
Pls remove all fragile objects and cords,
clothing, paper, loose cables, make
sure No scattered items on the ground.
4
Front
bumper fault,
please tap the bumper
Front bumper stuck Pls tap the bumper times to clean it
5
Please clean the front
bumper lens.
Something is stuck or shading
the front bumper lens
Pls clean the front bumper lens
6
Please clean the
anti-drop sensors
Something is covering the anti-
drop sensors
Pls clean the anti-drop sensors
7
Please put the machine
in a safe place.
Machine is not in a safe place Pls move the machine and restart it
8
Please turn on the
power switch.
Power switch turned off during
c
harging
Please turn on the power switch
9
Please poke the surface
of the laser sensor.
The laser sensor is stuck or covered.
Pls clean the laser sensor