Cleanmate S 995 - Fault Resolution Guide

23
Note: if above solution doesn’t work, please try below:
1, Switch the robot off then on to restart it.
2, if restarting the robot doesn’t work, please contact after-sales service
center.
10
Please clean the laser
sensor lens on top.
Something stick or shaded on the
laser sensor
Pls clean the laser sensor and start-up
robot in a safe place
11
Please click the start
button again.
Button is dusty
Please click the start button again
12
Dust fan fault. Please
contact after-sale
service
Robot Fault
Pls Turn off the power switch and restart
try again. Pls contact the after-service if
no still no working.
13
Front wheel
fault, pls
restart
Robot Fault
Pls Turn off the power switch and restart
try again. Pls contact the after-service if
no still no working.
14
Communication erro
r,
please restart or contact
after-sale service
Robot Fault
Pls Turn off the power switch and restart
try again. Pls contact the after-service if
no still no working.
15
Battery fault, please
contact after-sale
service
Battery temperature abnormal
Pls r
estart try again after the battery
temperature
recover.
Pls contact the after-service if no still no
working.
16
The robot is trapped.
Please move to a new
place
The robot trapped by something
Pls move robot to a new place and
restart it.
17
Please put the robot on
the charging station
Battery too low to find the charge
station
Pls place robot on the charge station for
charging.