User Guide| KB-702/KB-702GM/KB-802-GM-IM
6 Technical Support and Repair Policy
To ensure that your experience with Clear-Com and our World Class products is as
beneficial, effective and efficient as possible, we would like to define the policies
and share some "best practices" that can accelerate any problem solving processes
which we may find necessary and to enhance your customer service experience.
Our Technical Support, Return Material Authorization, and Repair Policies are set
forth below. These Policies are subject to revision and constantly evolve in order to
address our Customers' and the Market's needs. Therefore, these are provided by
way of guidance and for information only and may be changed at any time with or
without Notice.
6.1 Technical Support Policy
a. Telephone, online, and e-mail technical support will be provided by the
Customer Service Center free of charge during the Warranty Period.
b. Technical support will be provided free of charge for all software products under
the following conditions:
i. The application, operating, and embedded software is installed on a product
covered by Clear-Com's Limited Warranty, and:
ii. The software is at the current release level; or,
iii. The software is one (1) version removed from current.
iv. Older versions of software will receive "best-effort" support, but will not be
updated to correct reported bugs or add requested functionality.
c. For Technical Support:
i. North and South America, (incl. Canada, Mexico, and the Caribbean) & US
Military:
Hours:0800 - 1700 Pacific Time
Days:Monday - Friday
Tel:+1 510 337 6600
Email:Support@Clearcom.com
ii. Europe, the Middle East and Africa:
Hours:0800 - 2000 Central European Time
Days:Monday - Friday
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