User Guide| KB-702/KB-702GM/KB-802-GM-IM
without a proper RMA number is subject to return to the Customer at the
Customer's expense.
d. Damaged equipment will be repaired at the Customer's expense.
e. Returns are subject to a 15% restocking fee.
f. Advance Warranty Replacements (AWRs);
i. During the first 30 days of the Standard Warranty Period: Once the
equipment fault has been verified by Clear-Com or its authorized
representative, Clear-Com will ship a new replacement product. The
Customer will be provided with an RMA number and be required to return the
faulty equipment within 14 days of receipt of the replacement or will be
invoiced for the list price of a new product.
ii. During days 31-90 of the Standard Warranty Period: Once the equipment
fault has been verified by Clear-Com or its authorized representative, Clear-
Com will ship a like-new, fully refurbished replacement product. The
Customer will be provided with an RMA number and be required to return the
faulty equipment within 14 days of receipt of the replacement or will be
invoiced for the list price of a new product.
iii. To obtain an RMA number or request an AWR:
North and South America, Asia-Pacific, and US Military:
Hours:0800 - 1700 Pacific Time
Days:Monday - Friday
Tel:+1 510 337 6600
Email:SalesSupportUS@Clearcom.com
Europe, the Middle East and Africa:
Hours:0800 - 1700 GMT + 1
Days:Monday - Friday
Tel:+ 44 1223 815000
Email:SalesSupportEMEA@Clearcom.com
iv. Note: AWRs are not available for UHF WBS Analog wireless intercom
systems. UHF WBS Analog wireless intercom systems out-of-box failures
must be returned to Clear-Com for repair.
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