55NUCLEUS 7 SOUND PROCESSOR USER GUIDE
TROUBLESHOOT
PROBLEM RESOLUTION
The processor will
not turn off
1. Check the processor is not locked. See
Lock the control button on page 19.
2. Remove the battery module from the
processing unit. See Remove the battery
module on page 8.
You are not sure
what processor
beeps or light
flashes mean
See Lights on page 48 and Beeps on
page 51.
You do not hear
sound or sound is
intermittent
1. Make sure the coil cable is fully inserted
into the socket on the processor
2. If you use the Remote Control, turn up
the volume.
3. If you use the Nucleus Smart App, turn
up the volume or sensitivity.
4. Try a different program. See Change
program on page 22.
5. Change the batteries. See Replace the
battery module on page 8 or Change
disposable batteries on page 10.
6. If the problem continues, contact your
clinician.
You hear
intermittent sound,
a buzzing sound
or distorted speech
1. Check for sources of interference such as
radio and TV transmission towers (within
approximately 1.6 km or 1 mile), Radio
Frequency ID (RFID) shop security and
card scanners, airport and office security
systems, road toll systems and mobile
phones.
2. Move away from any source of magnetic,
radio or electronic interference.
3. If the problem continues, contact your
clinician.
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