Cochlear Nucleus 7 - Page 58

56 NUCLEUS 7 SOUND PROCESSOR USER GUIDE
PROBLEM RESOLUTION
Sound is too loud
or uncomfortable
1. If you use a Remote Control, turn down
the volume.
2. If you use the Nucleus Smart App, turn
down the volume or sensitivity.
3. Try a different program. See Change
program on page 22.
4. If you have two sound processors (one
for each side), ensure you have them on
the correct side.
5. If the problem continues, remove the
processor and coil from your head
immediately and contact your clinician.
Sound is too quiet
or muffled
1. If you use a Remote Control, turn up the
volume.
2. If you use the Nucleus Smart App, turn
up the volume or sensitivity.
3. Try a different program. See Change
program on page 22.
4. Try changing the microphone protectors.
See Change microphone cover on
page 44.
5. If the problem continues, contact your
clinician.