58 NUCLEUS 7 SOUND PROCESSOR USER GUIDE
PROBLEM RESOLUTION
You do not hear
sound from a
wireless accessory
1. Testing has shown that interference from
nearby electrical devices can sometimes
disrupt streaming from a wireless
accessory – try moving away from any
device that might be causing this
interference.
2. Check that the wireless accessory is
charged and turned on.
3. Check that the wireless accessory is
paired with your processor.
4. Check the volume of the wireless
accessory.
5. If you use the Nucleus Smart App, use
the Status screen to check the processor
is receiving sound from the accessory.
6. If you use the Nucleus Smart App, check
and adjust the accessory/microphone
volume.
7. If available, try a different processor.
8. For more troubleshooting, see the
True Wireless Accessories User Guide.
You do not hear
sound from a
monitor earphone
1. Check that the monitor earphone cable is
fully inserted into the socket on the
monitor earphone adaptor.
2. Check that the monitor earphone
adaptor is properly connected to the
processor and battery module.
3. If you use the Nucleus Smart App, use
the Status screen to check the processor
volume level.
4. If available, try a different processor.
You hear loud or
distorted sound
from a monitor
earphone
1. Remove the monitor earphone and
consult your clinician.
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