CODELOCKS CL5500 - Troubleshooting

24/9/2561 KA-01040 · Customer Self-Service
https://support.codelocks.com/knowledgebase/article/KA-01040/en-us 12/13
Example:#12345678•60•748•748••
Result:The GuestLock feature is now enabled and the GuestCode prefix is set as 748

Clearing a GuestCode
Before another guest can use the lock, the current GuestCode must be cleared.
#Master Code•**••
Example:#12345678•**••
Result:The GuestCode is cleared.
Or
#Technician Code•**••
Example:#4499•**••
Result:The GuestCode is cleared

Troubleshooting
Battery Failure
If the battery fails, the key-override should be used to open the lock. Batteries can be replaced by opening
the battery cover on the rear of the lock. Always use high-quality AA batteries and ensure that the batteries
are inserted correctly.
Important!
After replacing batteries, synchronise the lock with the management smartphone to reset the date and
time.
Please follow local authority recommendations when disposing of old batteries.
Incorrect Code/Card
If3 incorrect access attempts are made, the lock will suspend activity for 10 seconds.
Programming Error
If a programming mistake is made, the keypad will flash red and the lock will reverttonormal operation.
Factory Reset
Restore the lock to factory default (when the Master Code is unknown).
1. Remove battery
2. Press and hold 0
3. Replace battery
4. Release 0
5. Press 0 three times