ComAp InteliSys NT User Manual

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Managemant System
ISO 13485:2003
ComAp a.s.
U Uranie 1612/14a, 170 00 Praha 7, Czech Republic
Tel: +420 246 012 111, Fax: +266 31 66 47
E-mail: info@comap-control.com, www.comap-control.com
TROUBLESHOOTING GUIDE
Compact Controller for Stand-by and Parallel Operating Gen-sets
InteliGen
NT
, InteliSys
NT
,
InteliMains
NT
Modular Controller
Troubleshooting guide
IG-NT, IG-NTC, IG-NT-BB, IG-NTC-BB, IS-NT-BB, IS-NTC-BB,
IM-NT, IM-NT-BB, IM-NTC-BB
Software version IGS-NT-3.1.0, IM-NT-3.1.0, August 2018

ComAp InteliSys NT Specifications

General

Brand	ComAp
Model	InteliSys NT
Category	Controller
Language	English

Summary

General Guidelines for Controllers

Available Related Documentation

Troubleshooting Communication Issues

Communication Troubleshooting

Troubleshooting common communication issues with controllers.

RS232(x) Communication Failures

Solutions for RS232(x) communication failures.

RS232(2)/RS485(2)/USB Communication Issues

Resolving issues with RS232(2), RS485(2), or USB communication.

Configuration Programming Errors

Addressing errors after failed controller configuration programming.

Modem TC35i SMS Command Issues

Steps to troubleshoot modem non-responsiveness to SMS commands.

Unsuccessful Controller Programming

Verifying CAN Communication Between Controllers

CAN Communication Failure

Controller Interface Problems

Setpoint Setting Unchangeable

Resolving inability to change setpoint settings.

Button Input Unresponsive

Troubleshooting controller's lack of response to button presses.

Controller Mode Unchangeable

Addressing issues preventing controller mode changes.

Setpoint and Display Issues

Setpoints Unchangeable Despite Password

Troubleshooting setpoints unchangeable despite correct login.

Unknown Alarm Displayed

Resolving display of unrecognized alarms.

Wrong Display Hardware Message

Addressing 'WRONG DISPLAY HW' error messages.

Configuration Table Error

Troubleshooting 'Configuration table error' and related messages.

Display and External Interface Issues

Blank Display and Non-functional LEDs

Resolving blank displays and non-functional LEDs or backlight.

Unsupported Code Page Error

Addressing 'Unsupported code page' display errors.

INIT Display and Unchangeable Mode

Resolving 'INIT' display and unchangeable controller mode.

External Display and Button Issues

Fixing lack of response to external panel buttons and adjustments.

InteliVision/InteliVision 8 Image Retention

Synchronizing and Load Control Issues

Voltage Deviation During Synchronization

Resolving voltage deviations during synchronization.

Premature GCB Opening During Unloading

Troubleshooting premature GCB opening during unloading.

Sync Fail Alarm Issued

Resolving 'Sync fail' alarms.

MGCB Not Closing Despite Conditions

Troubleshooting MGCB not closing despite fulfilled conditions.

IM-NT BTB Dead Bus Connection

Power Management Issues

Gen-set Not Sharing Load

Resolving issues with gen-sets not sharing load.

Running Hours Equalization Errors

Troubleshooting the Running Hours Equalization feature.

Load Shedding Active When Gensets Not Loaded

Addressing load shedding activation when gensets are not fully loaded.

MGCB Not Closing During Operation

PC Software Issues

Missing History in .ant File

Resolving missing history data in .ant files.

Incomplete History Records

Troubleshooting incomplete history records.

Electrical Measurement Errors

Incorrect Voltage and Current Readings

Fixing incorrect voltage and current measurements.

Power Measurement Failure

Miscellaneous Troubleshooting Topics

SummerTime Mode Time Issues

Resolving time rollback and desynchronization with SummerTime Mode.

Firmware Update Address Errors

Troubleshooting 'Wrn addr' errors after firmware updates.

Startup Statistic Value Errors

Fixing strange statistic values on startup.

Alarm and Password Issues

Alarms Remaining After Fault Reset

Troubleshooting alarms remaining after fault reset.

No Active Calls After Protection Activation

Resolving lack of active calls after protection activation.

Forgotten Controller Password

Procedures for recovering forgotten controller passwords.

PID Regulator Incompatibility

Adjusting PID regulator settings for compatibility.

MCB/GCB Fail Alarms on Startup

Troubleshooting MCB/GCB fail alarms on startup.

Application Setup Guides

Configure for SSB Application

Configuring controllers for Stand-by application (SSB).

Configure for SPM Application

Configuring controllers for Single Parallel Mains application (SPM).

List of Abbreviations

List of Possible Events