Comcast TV DIGITAL SET-TOP BOX - Frequently Asked Questions; Common Questions and Troubleshooting

15
Fr equently Asked Questions
Why do I see “To be announced” in the TV Listing s instead of p rogram title s?
IfpowerislosttotheDigitalSet-TopBox,upto14daysofdataforhundredsofchannelsneedstobereloaded.
Datawillbegintoreloadoncepowerisrestored.Noactionisrequired.
Why is my remote control not responding to any button presses?
PresstheCablebuttononyourremoteandthentrytochangethechannel.Ifnothinghappens,checkthe
batteriesforpossiblereplacement.Iftheremotestilldoesn’twork,pressthearrowbuttononthefrontofthe
DigitalSet-TopBox.Ifthechannelchanges,thenmostlikelyyouhaveafaultyremotethatmayneedtobe
replaced.Ifyouarehavinganissuewithaspecicbutton,thatbuttonmaybeinactiveandreservedforfuture
features.
How do I control what my child watches?
WithParentalControlfeatures,youcanrestricttheviewingofcertainmaterialonyourTV.Youcansetalock
torestrictviewingbyrating,suchasRorNC-17,orrestrictviewingbyprogramtitle.Youcanalsolockcertain
channels.Formoreinformation,refertotheParentalControlssection,visitourwebsiteatcomcast.com/
parentalcontrolsorcall1-866-781-1888.
What if I fo rget my Parental Control PINs?
CallComcastcustomerservicetoresetthem.Afterthey’rereset,you’llbeabletoenteryournewParental
Controlscode.
How do I ge t rid of the re d light that is appearing on the fron t of my Digital Set-Top
Box?
ThisistheMessageCenterIndicatornotifyingyouthatyouhavereceivedanewmessagefromComcast
announcingnewservices,specialpromotionsandotherinformation.Whenyouhaveamessage,anenvelope
indicatorwillappearontheMainMenuandTVListingsscreens,andaredlightwillappearonyourDigitalSet-
TopBox.YoucanaccesstheMessageCenterbyselectingMessagesfromtheMainMenu.Onceyouhaveread
allnewmessagesordeletedthem,theredlightwillnolongerappear.
Why did a program not record even though the guide indicated with a red dot that it
was set to record?
YoucannotsetaDVRrecordingunlessyouhaveaDVRSet-TopBoxandsubscribetoDVRservice.Youcanset
aVCRrecordingifyouhaveaVCRproperlyconnectedtoyourDigitalSet-TopBox,whichiswhythereisstilla
recordoption.IfyoudonothaveaDVR,oraVCRisnotconnected,youwillnotbeabletorecordaprogram.
However,arecordingindicatorwillstillappearintheguidewhenyoupressRecordontheremotecontrolor
selectRecordfromtheProgramInformationscreen.
Is it nec essary to get a new TV to watch HDTV?*
ToreceiveHD,ahigh-denitiontelevisionisrequired.OnceyouhaveanHDTV,anHDSet-TopBoxfrom
Comcastwillenableyoutoenjoytheenhancedpicture,soundandwide-screenformatofhigh-denition
programming.
How often are new movies and programs added to XF INITY On Demand?*
ThelibraryofOnDemandprogramsiseverchanging,withmoviesandshowsaddedeveryday.New-release
moviesareaddedeveryweek.Foracompletelookattheprogrammingavailable,gototheOnDemandMenu
andselectthecategoriesthatinterestyou.Manytrailersorpreviewsarealsoavailable.Tolearnmoreabout
programscurrentlyavailablefromOnDemand,gotoxnity.com/ondemand.
* These questions and answers may refer to products not yet available in all areas. Go to comcast.com/support for more information. Comcast
continues to bring you a variety of ways to enhance your entertainment experience. Please refer to comcast.com for products available in your
area. Comcast installation services are subject to Comcast’s applicable charges.