Comcast XR11 User Manual

Getting Started
Your remote is more than just a means of changing the channel. You can find and record a show, get details
about a show and control both your TV and set-top box. This remote boasts Aim Anywhere Technology, so it
will work from anywhere in the room, without having to point directly at your set-top box.
WHAT IS IN THE BOX?
• Remote with Voice Control
• Charging base
• Power cord
WHAT YOU WILL NEED
• WiFi network.
• WiFi connected device (smartphone, tablet or PC for example).
• Fully charged remote.
- Plug cord into the charging base.
- Place remote in the charging base and the BLUE LED light
will pulse.
- When the LED light is a steady BLUE light it is fully charged.
XR11 OSG 1013
REMOTE
WITH VOICE
CONTROL
With your new remote, you can now
control your XFINITY TV on the X1
Platform
™
with voice commands. You
can change channels, search for a
show, or browse through your viewing
options, all with your voice. This user
manual will get you up to speed quickly,
so you can get the most out of your
new Remote with Voice Control.

Comcast XR11 Specifications

General

Brand	Comcast
Model	XR11
Category	Remote Control
Language	English

Summary

How Voice Control Works

Sample Commands

Provides examples of voice commands for controlling the TV and on-screen guide features.

Feedback on Your TV

Explains how the remote provides feedback on spoken requests and setup status.

Troubleshooting Remote Issues

RF Pairing Failure

Steps to resolve issues when the remote fails to establish an RF connection with the STB.

WiFi Network Connectivity

Instructions for troubleshooting WiFi connectivity problems with the voice remote.

Lost WiFi Connection

Guidance on restoring lost WiFi connections and reconfiguring network settings.

Remote Malfunction (Voice & TV)

Addresses issues where both voice and TV control functions cease to operate.

Remote Malfunction (Voice Only)

Specific troubleshooting for when only voice command functionality fails.

Remote Control Behaviors

RF Pairing Remote to STB

Details the process and LED behavior when pairing the remote to your STB.

Successful RF Pairing

Describes the LED behavior indicating a successful RF pairing between remote and STB.

Failed RF Pairing

Explains the LED behavior indicating a failure in the RF pairing process.

WiFi Setup & Status

Joining WiFi Network

Explains the process and LED behavior when joining your remote to a WiFi network.

Successful WiFi Setup

Indicates successful WiFi connection and readiness for voice commands.

Failed WiFi Setup

Describes LED and audio feedback for unsuccessful WiFi network connection.

Low or Lost WiFi Signal

Details LED and audio feedback for a low or lost WiFi signal.

Voice Command States

Remote Listening

Describes the LED and audio feedback when the remote is actively listening for commands.

Processing Command

Explains the LED behavior indicating the remote is processing your voice command.

Command Success

Details the LED behavior for successfully processed voice commands.

Command Failure or Timeout

Describes LED and on-screen feedback for commands not understood or timed out.

Voice System Unavailable

Indicates when the voice command system is not available.

Battery Status & Charging

Low Battery (20%)

Describes the LED indication for 20% battery charge remaining.

Low Battery (10%)

Describes the LED indication for 10% battery charge remaining.

Remote Charging Status

Explains the LED indicators showing the remote's charging progress.

Remote Fully Charged

Indicates when the remote is fully charged and the LED behavior.

Remote in Charging Base

Describes the LED behavior when the remote is placed in the charging base.

Software Updates & FAQ

Updating Voice Control Software

Details the LED behavior during the voice control software update process.

Voice Control Capabilities

Answers questions about controlling TV/audio systems and requirements for voice control.

WiFi Requirements & Usage

Addresses WiFi needs, router requirements, and using the remote without WiFi.

Battery Life & Charging

Provides information on battery life, charging frequency, and low battery notifications.