Comcast XR11 - User Manual

Getting Started
Your remote is more than just a means of changing the channel. You can find and record a show, get details
about a show and control both your TV and set-top box. This remote boasts Aim Anywhere Technology, so it
will work from anywhere in the room, without having to point directly at your set-top box.
WHAT IS IN THE BOX?
• Remote with Voice Control
• Charging base
• Power cord
WHAT YOU WILL NEED
• WiFi network.
• WiFi connected device (smartphone, tablet or PC for example).
• Fully charged remote.
- Plug cord into the charging base.
- Place remote in the charging base and the BLUE LED light
will pulse.
- When the LED light is a steady BLUE light it is fully charged.
XR11 OSG 1013
REMOTE
WITH VOICE
CONTROL
With your new remote, you can now
control your XFINITY TV on the X1
Platform
™
with voice commands. You
can change channels, search for a
show, or browse through your viewing
options, all with your voice. This user
manual will get you up to speed quickly,
so you can get the most out of your
new Remote with Voice Control.

Summary

How Voice Control Works

Sample Commands

Provides examples of voice commands for controlling the TV and on-screen guide features.

Feedback on Your TV

Explains how the remote provides feedback on spoken requests and setup status.

Troubleshooting Remote Issues

RF Pairing Failure

Steps to resolve issues when the remote fails to establish an RF connection with the STB.

WiFi Network Connectivity

Instructions for troubleshooting WiFi connectivity problems with the voice remote.

Lost WiFi Connection

Guidance on restoring lost WiFi connections and reconfiguring network settings.

Remote Malfunction (Voice & TV)

Addresses issues where both voice and TV control functions cease to operate.

Remote Malfunction (Voice Only)

Specific troubleshooting for when only voice command functionality fails.

Remote Control Behaviors

RF Pairing Remote to STB

Details the process and LED behavior when pairing the remote to your STB.

Successful RF Pairing

Describes the LED behavior indicating a successful RF pairing between remote and STB.

Failed RF Pairing

Explains the LED behavior indicating a failure in the RF pairing process.

WiFi Setup & Status

Joining WiFi Network

Explains the process and LED behavior when joining your remote to a WiFi network.

Successful WiFi Setup

Indicates successful WiFi connection and readiness for voice commands.

Failed WiFi Setup

Describes LED and audio feedback for unsuccessful WiFi network connection.

Low or Lost WiFi Signal

Details LED and audio feedback for a low or lost WiFi signal.

Voice Command States

Remote Listening

Describes the LED and audio feedback when the remote is actively listening for commands.

Processing Command

Explains the LED behavior indicating the remote is processing your voice command.

Command Success

Details the LED behavior for successfully processed voice commands.

Command Failure or Timeout

Describes LED and on-screen feedback for commands not understood or timed out.

Voice System Unavailable

Indicates when the voice command system is not available.

Battery Status & Charging

Low Battery (20%)

Describes the LED indication for 20% battery charge remaining.

Low Battery (10%)

Describes the LED indication for 10% battery charge remaining.

Remote Charging Status

Explains the LED indicators showing the remote's charging progress.

Remote Fully Charged

Indicates when the remote is fully charged and the LED behavior.

Remote in Charging Base

Describes the LED behavior when the remote is placed in the charging base.

Software Updates & FAQ

Updating Voice Control Software

Details the LED behavior during the voice control software update process.

Voice Control Capabilities

Answers questions about controlling TV/audio systems and requirements for voice control.

WiFi Requirements & Usage

Addresses WiFi needs, router requirements, and using the remote without WiFi.

Battery Life & Charging

Provides information on battery life, charging frequency, and low battery notifications.

Overview

1. Function Description
2. Important Technical Specifications
3. Usage Features
4. Maintenance Features

This document describes the XFINITY TV Remote with Voice Control, a device designed to enhance the user experience on the X1 Platform by enabling voice commands for TV control.

Function Description:

The XFINITY TV Remote with Voice Control allows users to control their XFINITY TV on the X1 Platform using voice commands. This includes changing channels, searching for shows, and browsing viewing options. Beyond voice control, it functions as a standard remote, capable of finding and recording shows, displaying show details, and controlling both the TV and set-top box (STB). It features Aim Anywhere Technology, meaning it does not require direct line-of-sight to the STB to operate.

Important Technical Specifications:

• Connectivity: Requires a WiFi network for voice command functionality. It connects to the WiFi network during setup.
• Pairing: Pairs with a specific X1 STB via RF for voice command processing.
• Power: Uses rechargeable batteries and comes with a charging base and power cord.
• LED Indicators:
  • Status LED: Indicates remote control status (TV/STB control, battery level, RF pairing).
  • Microphone/Ring LED: Indicates voice command activity, processing status, initial setup, and WiFi connection status.
• Buttons:
  • TV Power: Turns TV on/off.
  • All Power: Turns TV and STB on/off.
  • Volume +/-: Adjusts TV volume (programmable).
  • Mute: Mutes/unmutes TV sound.
  • Channel ^/v: Selects next higher/lower channel.
  • Video Controls: Rewind, Play/Pause, Fast-forward, Replay.
  • Exit: Returns to last channel or stops On Demand/DVR program.
  • Push to Talk: Initiates voice commands (can be pressed and released or held).
  • XFINITY Menu: Accesses Main Menu (Guide, Saved, XFINITY On Demand, Apps, Search, Settings).
  • Search: Direct access to Search screen.
  • Rec: One-touch program recording.
  • Guide: Displays TV listings.
  • Last: History of previous channels/programs.
  • Info: Displays detailed program information.
  • Page Up/Down: Navigates program listings, jumps in On Demand/DVR, confirms settings.
  • Arrows: Navigates on-screen guide (Right Arrow launches Mini-Guide).
  • OK: Selects highlighted item.
  • A, B, C, D: Shortcuts for sort, filter, search.
  • Keypad (0-9): Enters channels or searches terms.
  • Setup: Programs remote to control TV.
  • TV Input: Switches TV input.

Usage Features:

• Voice Control Activation: Initiated by pressing the "Push to Talk" button on the right side of the remote. A tone is heard, and the microphone LED lights up, indicating it's listening.
• Voice Commands: Users can issue specific commands like "Watch ESPN," "Find 'Parks and Recreation'," "Show me all kids movies on HBO," "When is the next Chargers game?," "Show me more movies like 'The Lorax'," or "What's on today at 6PM?" It also controls the On-screen Guide (e.g., "Menu," "Guide," "Down 3 and select," "On Demand," "DVR").
• Feedback: The TV screen displays confirmations of spoken requests, indicates successful WiFi connection, and notifies if a command was not understood. A "Getting Started" tutorial is available at startup.
• Aim Anywhere Technology: Operates without needing to point directly at the STB.
• Adult Content Exclusion: Adult programs are excluded from voice command results to ensure a family-friendly experience.
• TV/Audio System Control: While the remote can control TV volume, mute, and power using its physical buttons, voice commands are primarily for X1 STB functions (search, tuning, recording).
• Multiple Remotes: Users can add multiple voice remotes, each paired with a specific STB in their home.

Maintenance Features:

• Charging: The remote uses rechargeable batteries and comes with a charging base.
  • Charging Indication: When placed in the charging base, a BLUE LED light pulses during charging. A steady BLUE light indicates a full charge.
  • Depleted Battery: If the battery is fully depleted, the remote may not display normal charging status LEDs initially. It requires a minimum of four hours of charging, after which pressing the Power/Reset button on the back will reactivate it.
  • Battery Life: Approximately 5-7 days with normal usage; 2-3 days with frequent voice control usage.
  • Low Battery Warning: The remote provides reminders at 20% and 10% battery life, with LEDs blinking RED.
• Troubleshooting WiFi Connection:
  • RF Pairing: Ensure the remote is charged, the correct RF code is entered, and the right equipment (XG1 and Xi3 STB) is used.
  • WiFi Connection: For WPS, hold Setup for three seconds, press D, then press the WPS button on the modem/router within one minute. If WPS fails, manually connect via a WiFi-connected device to the Voice Control Setup WiFi network. Ensure the WiFi signal is active and strong.
  • Lost WiFi Connection: Restart the WiFi router or add a WiFi Range Extender. If issues persist, erase WiFi settings by pressing Setup for three seconds and entering 9-8-8.
• Troubleshooting Voice Controls:
  • Not Working: Ensure the remote is charged (check for low battery blinking pattern).
  • Not Understanding: Hold the remote closer, speak slower, or use different terms. Reduce background noise or turn down TV volume.
• Software Updates: The remote can download new Voice Control software. LED ring indicators show the progress of the update (blinking BLUE, RED, GREEN quarters for current progress, solid BLUE quarters for completed segments).
• Warranty: The voice remote comes with a 90-day limited hardware warranty.

Comcast XR11 Specifications