My remote control is in the charging base but the LEDs are not indicating it is charging
• This means that your remote control has fully depleted the battery and is off. While in the charging base it
will recharge the battery but it won’t display the normal charging status LEDs.
• Let the remote charge for a minimum of four hours. Then remove from the charging base and press the
Power/Reset button on the back of the remote. This will turn the remote back on and you should see the
normal LED functions when you place it back in the charging base (refer to the charging or fully charged
LED).
My remote has been in the charging base overnight and it isn’t functioning
• This means that your remote control has fully depleted the battery and is off. While in the charging base it
will recharge the battery but it won’t display the normal charging status LEDs.
• Press the Power/Reset button on the back of the remote, this will turn the remote back on and your remote
will function normally.
I can’t seem to control my TV volume and power with voice commands
• The Voice Remote cannot currently control the volume, mute or power status of your TV. It can only control
guide features and functions.
I don’t see adult-programming results when I use voice commands
• This is normal; we exclude Adult programs from voice commands so that parents can feel comfortable
allowing their kids to safely use the voice feature on the remote.
The voice remote displays a message on my TV that it didn’t understand what I said
• Hold the remote a bit closer and try the voice command again.
• Try speaking a little slower or using a different term for what you want to do (reference the Getting Started
Guide for hints on voice commands).
• If there is a lot of background noise you may want to wait until it is quieter or turn the TV volume down.
My WiFi network has changed since I initially setup my voice remote. What do I do?
• If you need to change your WiFi network that is currently supporting your voice remote you will need to erase
your WiFi settings on your remote.
- To do this you need to press Setup on the remote for three seconds and then enter 9-8-8. This will clear
the currently set WiFi network and let you start from the beginning.
• Reference your Getting Started Guide for WPS or Manual Setup steps.
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