Comen CM300 - Chapter 2 Warranty and Service; Warranty Terms; What Is Excluded

Shenzhen Comen Medical Instruments co., ltd.
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Chapter 2 Warranty and Service
2.1 Warranty Terms
COMEN provides an 18 months warranty for the warranted products (main unit) and 3 months
for the accessories. The warranty period begins on the date products are shipped to customer. If
a customer promptly notifies COMEN of customer’s warranty claim hereunder, COMEN will either
repair, adjust or replace (with new or exchange replacement parts) COMEN’s products. COMEN
warrants that any service it provides to customers will be performed by trained individuals in a
workmanlike manner.
2.2 What is excluded?
The warranty does not cover for the situations caused by the following condition:
 Malfunction or damage caused by improper use or man-made failure.
 Malfunction or damage caused by unstable or out-of-range power input.
 Malfunction or damage caused by force majeure such as fire and earthquake.
 Malfunction or damage caused by improper operation or repair by unqualified or unauthorized
service people.
 Malfunction or damage caused by use of parts or accessories not approved by COMEN.
 Malfunction of the instrument or part whose serial number is not legible enough.
 Others not caused by instrument or part itself.