Comen CM300 - Chapter 3 Principle Introduction; 3.1 CM300 system principle block diagram; 3.2 CM300 Module Introduction; 3.2.1 Main board (2410 core board + CM300 bottom board)

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Shenzhen Comen Medical Instruments co., ltd.

2.3 Service Procedure

2.4 Fill in the Service Claim Form (SCF)

Fill in the SCF with detailed information including: Model Name, Serial Number (SN) and Problem

Phenomena. COMEN should not have any obligation to take over the case without this

information. The form can be gotten from COMEN’s Service Department.

2.5 Send COMEN the SCF and Select a Solution

Once the service department receives the fully filled SCF, COMEN’s engineer will offer a solution

in three working days. COMEN will follow out the case based on the two conditions below:

 Within Warranty:

There are two options:

1) After receiving the Return Material Authorization (RMA) form from COMEN service

department, customer sends COMEN the defective parts and informs about the shipment

tracking number. Then we will dispatch new part(s) to your confirmed address with confirmed

shipping invoice.

2) The customer signs the Declaration Form and sends it back by email or fax. This form is legally

certificated to make sure the customer or end-user will return the defective parts to COMEN on

time. We will, at this option, dispatch the replacement one(s) with confirmed shipping invoice.

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