Shenzhen Comen Medical Instruments co., ltd.
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NOTE:
Both Return Material Authorization Form and Declaration Form are offered by
COMEN service department once the SCF is confirmed by service engineer.
The customer is responsible for freight& insurance charges when the equipment is
shipped to COMEN for service, including custom charges. COMEN is responsible for the
freight, insurance & custom charges from COMEN to the customer.
Out of Warranty:
After receiving the RMA form from the service department, the customer sends defective parts
to COMEN in advance. We will analyze the problems and discuss with the customer about either
repairing or replacing the part(s). Once the maintenance fee is invoiced and paid, we will make
sure to dispatch good part(s) to the confirmed address.
NOTE:
The customer is responsible for any freight & insurance charge for the returned product.
2.6 Obtain the RMA Form
Before the shipment of the materials, the customer must obtain an RMA form from our service
department, in which the RMA number, description of returning parts and shipping instructions
are included. The RMA number should be indicated on the outside of the shipping container.
NOTE:
COMEN should not have any obligation to the end-user or customer who returns the
goods without the notification by COMEN’s service department. The sender takes full
responsibility for the accounted fee.
2.7 Send the Parts to COMEN
Follow these recommended instructions:
Please disassemble the parts with anti-static facility, do not touch the parts with naked hand.
Please pack the parts safely before return.
Please put the RMA number on the parcel.
Please describe the returned parts as ‘sample of *****’ and put the total value on the invoice,
and note on the invoice as ‘sample, no commercial value’.
Please confirm the information (such as price in invoice, address and other necessary issues)
with COMEN before shipment.
Please send back the parts after COMEN’s confirmation.
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