COMPANION COMP02012 - Fridge Troubleshooting Guide; Common Issues and Their Solutions

OWNERS MANUAL
11
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Device does not function,
Power LED does not glow.
There is no voltage present in the
12/24V socket (cigarette lighter) in
your vehicle.
The ignition must be switched on in
most vehicles to apply current to the
cigarette lighter.
No voltage present in the AC voltage
socket.
Try using another plug socket.
The device fuse is defective. Replace the device fuse.
The integrated mains adaptor is
defective.
This can only be repaired be
an authorised repair centre.
Call customer service.
The device does not cool
(plug is inserted, “POWER”
LED is lit).
Defective component. This can only be repaired be
an authorised repair centre.
Call customer service.
The device does not cool. Battery voltage is too low. Test the battery and charge
it as necessary.
When operating from the
12/24V socket (cigarette
lighter): The ignition is on
and the device is not working
and the LED is not lit.
The cigarette lighter socket is dirty.
This results in a poor electrical
contact.
If the plug of your cooler becomes
very warm in the cigarette lighter
socket, either the lighter socket must
be cleaned or the plug has not been
assembled correctly.
The fuse of the 12/24V plug has blown. Replace the fuse in the unit.
The vehicle fuse has blown. Replace the vehicle’s 12/24V socket
fuse (usually 15A). Please refer to
your vehicle’s operating manual.
The display shows an error
message (e.g. “Err1”) and
the device does not cool.
The device has switched off due to an
internal fault.
This can only be repaired be
an authorised repair centre.
Call customer service.